Managing Your Business... Customers

Customer Relationship Management (CRM) is a strategy for managing all your company’s relationships and interactions with customers and potential customers.

Salesforce is the world’s leading CRM tool and Fusion is a best-in-class systems integrator for Salesforce – meaning if you want to start using Salesforce or you want to get more value from your existing Salesforce platform, you should talk to us.

Salesforce will improve your sales process and efficiency and simplify your infrastructure, on the proviso it is implemented, maintained and supported properly.

Combining the Salesforce platform and our business expertise, we’ll help you engage, retain and drive maximum value from your customers through every touchpoint.

Five ways Fusion will help you improve your customer relationships:

  1. Empower customers by enabling them to self-serve
  2. Reduce the cost of sale by automating day to day tasks
  3. Provide a more informed & transparent service by sharing information across your business
  4. Show you understand your customers with improved analytical data and reporting
  5. Free-up your staff to surprise and delight your customers in new ways

To achieve these goals, we’ve developed a set of complementary services, aimed at successful implementation, user adoption and proactive management of the solution.

Business Aligned Roadmap development
Looks at the future business goals of your customers and works backwards to provide a Salesforce roadmap that is both manageable and appropriate.

Salesforce Health check
Reviews the current state of your implementation covering technical implementation standards and business process fit. Provides recommendations and remediation activities.

Transformation Assessment
Provides a fresh look at internal organisation structures and business processes to reveal “easy wins”. Focuses more on business change than IT tactics.

Implementation Services
Blended resourcing model that encompasses extensive onshore and offshore development capabilities and an agile methodology to deliver implementations on time and on budget.

Ongoing application enhancement
Provides a draw down facility so customers can undertake projects as and when needed.

Learn how Fusion can make Salesforce work even better for you with expert end-to-end services.

Contact Us

Say Hello

Simply call, email or fill out the form and we will have an account manager respond to your enquiry as soon as possible.

+44 208 814 4888

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