Newsdsfg

Rapid Service Management Onboarding
Many organisations do not have deep expertise in service management best practices or how new ITSM technologies can be applied to transform customer experience and service management efficiency. Traditional implementation…
How do you build a critical mass service catalog in 2 weeks
In this short video we look at how our unique ready-made Accelerated Service Catalog with more than 100 services can help drive self-service within 2-3 weeks, helping you to boost…
A Magical Christmas
Through the A-Z of Digital Acceleration videos published in 2021 we’ve talked about the role of AI in helping to prioritise investment and identify areas for service optimisation. We looked…
Getting Basic IT Infrastructure Right in Healthcare Organisations
No industry has been under the spotlight more in the last two years than healthcare, which was forced to both embrace—and accelerate—its digital transformation to respond to the pandemic. Health…
4 Global Organisations, AI and Lean Process Engineering
Imagine walking into a coffee shop and placing an order…. You pay up and wait and with anticipation while observing the barista at work. And this is what you see:…
Accelerated Service Catalog
This is a short demonstration of Fusion’s unique ready-made Accelerated Service Catalog with more than 100 services. The templated self-service requests configured span across hardware, software, HR, Facilities and Infrastructure…
Accelerating Cloud Adoption
You may be just starting your cloud journey, been doing it for over a year, or have already migrated a large number of services to cloud. While most IT organisations…
How to build an Omni-Channel Self-Service in 2-3 months
Self-Service automation is the holly-grail of IT Service Management. The idea is to provide users with what they are looking for, accessible from anywhere and at any time. And fulfilment…
Building a Roadmap for IT Asset Management
IT Asset Management is the single most fundamental element supporting digital initiatives. And as new innovative digital services come to market, vast array of assets need to be managed, maintained,…
Fusion India’s 2nd Foundation Day Anniversary
Fusion Global Business Solutions India’s office in Indore celebrated its 2nd Foundation Day Anniversary in August 2021. The event was rightly themed “A New Beginning”, since the hybrid event was…
3 Steps to improve data quality
High quality, trusted, easily accessible IT asset data is the panacea for any medium to large IT organisation. But getting there is a long challenging task. Until now! In this…
Building a CMDB? Don’t Boil The Ocean!
Building CMDB can be long hard task, with little value to show for it. That’s because most organisations start off by populating the CMDB with little consideration for the needs…
3 Key Steps in delivering IT Asset Management Outcomes
IT Asset & Configuration Management the entire workings of IT, without digital services grind to a halt. In this video we are taking a look at 3 key principles when…
How to Build a Proactive & Predictive Monitoring Approach
Do you find yourself spending too much time trying to put out fires and track down root causes due to unplanned downtime? Not only do unplanned outages eat away at…
Self-Service Automation is Core to Accelerating Digital Transformation!
As the evolving digital economy continues to blur the boundaries between B2C and B2B, organisations are rapidly transforming the way they acquire and retain customers. And digital service catalogue, when…
The Role of AI in Improving Customer Experience
For businesses to effectively manage their customers, they need Service Management. And for Service Management to be optimised and tuned into the way customers engage with the business, a lot…
3 Rules to Help Accelerate Digital Transformation Programmes
Organisations are working hard to support their digital transformation programs, but the key question is what areas they should focus on to get the highest level of returns? After all,…
Fusion and NTT Data are Working in Partnership to Transform Telecom Operators Service Management Capability
Connectivity has proven to be critical for people and businesses alike as the pandemic unravelled established norms of living and working. Telcos stepped up to meet the surge in demand…
Fusion Global Business Solutions announces re-branding of VIPCON to Fusion Germany
The merger of Fusion Global Business Solutions and VIPCON in 2019 brought together two leading businesses in Service Management and Operations. Sharing one brand completes the integration of the two…
Applications for BMC Helix that support Agile Working
Fusion Global Business Solutions supports enterprise agility: We are pleased to announce the release of two new applications that extend your use of BMC Helix: Agility Suite and Visual Boards. …
Fusion Global Business Solutions partners with Jitterbit
Fusion GBS expands its market-leading technology partnerships with the API transformation company, empowering businesses to rapidly innovate and make faster, more effective decisions. Fusion Global Business Solutions, a specialist in…
Fusion announces AI Talos enhancements in support of its data-led approach to accelerating digital transformation
Fusion Global Business Solutions has continued to invest in AI Talos to support the delivery of its Outcomes Based Services using a data-led approach. AI Talos uses AI algorithms, machine…
Virtual Onboarding during the Pandemic
The last year has been unique from various perspectives for most of us. The pandemic created a never seen before challenge for businesses worldwide. Employees around the world had to…
Self-Service Coming of Age
The onset of Covid-19 has changed the way we work permanently. We certainly have entered the world of the “new normal” with more things happening online than ever. Within the…
Capturing the potential of digital technology in the NHS sector
How well do we understand the NHS shift to cloud and automation technologies? Do we understand the common challenges faced in the adoption of new digital solutions? The importance of…
Fusion Global Business Solutions partners with LogicMonitor
Fusion GBS expands its market-leading technology partnerships with the cloud-based IT monitoring company, enabling businesses to better plan for change. Fusion Global Business Solutions, a specialist in delivering measured outcomes…
Fusion Global Ltd Announces Appointment of Conni Kunz to its Board of Directors, CHRO
London – September 15, 2020 The Board of Directors of Fusion Global Ltd is pleased to announce the appointment of Conni Kunz to its Board of Directors. With this appointment,…
The Mainframe is dead – long live the Mainframe
The new generation IBM mainframes continue to provide unequaled availability, reliability and security, three fundamental ingredients that explain why 96 of the world's top 100 banks, 23 of the top…
Introducing Intelligent Automation
With our Strategic Partnership with Automation Anywhere, we can now offer our customers the cutting edge in Robotic Process Automation (RPA), cognitive, and analytics technologies. This partnership presents a unique, data-driven approach to optimising and automating…
Fusion partners with Automation Anywhere
Our focus is on business outcomes — improving your business, not merely your IT. As the supplier of choice for enterprise customers undergoing outcomes-based digital transformation, we know what your…
Capacity Management – Where is my Crystal Ball when I need it?
This is a blog about capacity management (the reference to “crystal ball” to guide our future decisions), covering challenges, lessons learned and interesting topics.  This time we will use the…
Fusion Resource Management
Fusion Resource Management has now an official LinkedIn page! Care to work for us as a resource? Interested in filling ITSM requirements? Want to see which jobs we have available? Follow today!  Find us…
The Role of Capacity and Cost Optimization in Uncertain Times
While we are gradually adapting to abrupt and unpredictable business changes, many companies have had to reanalyze 2020 IT budgets, identify how to reduce operating costs, shift priorities and reconsider the alternatives…
A letter to our customers, staff, and associates alike
Dear Customer, Staff, and Associates alike, I did think about writing to customers, staff, and associated on a separate basis, but took the decision not to, on the simple grounds…
To stay in front, companies must fast-track Information Security
Imagine yourself as the CIO of a high-end retailer with a massive global presence. You offer high quality, unique, even bespoke products. Your customers are willing and happy to spend…
Fusion prepared for ISO 27001 status to cover new Indore office
Fusion are pleased to confirm that the newly opened office in Indore has now completed the ISO 27001 audit process required prior to having this ISO certification status extended to…
2 Week free trial of Fusion’s capacity optimisation services
“Capacity management is the most underestimated problem of cloud computing.”   Morgan Stanley strategy director Evangelos Kotsovinos. I recently came across the above quote from Evangelos. He hits the nail on the…
Fusion & VIPCON join forces
New major milestone reached as we announce that VIPCON GmbH joins the Fusion family to strengthen global growth strategy. Expansion into Germany provides footholds in Munich, Frankfurt and Hamburg as…
3 Stumbling Blocks that Prevent Cloud Maturity
True cloud maturity – the idea that the cloud can deliver optimised computing at best value – might seem elusive. Companies that have achieved it benefit from the flexibility and…
Fusion welcomes Niklai Davies as Service Delivery Manager
Fusion Global Business Solutions is pleased to announce the growth of its Service Management team with the recent appointment of Niklai Davies to the role of Service Delivery Manager. Niklai…
Fusion welcomes Andrew Wickens as Head of Managed Service Operations
Fusion Global Business Solutions is pleased to announce the growth of its operations team with the recent appointment of Andrew Wickens to the role of Head of Managed Service Operations.…