Insight

7 Tips for Implementing or Migrating to a New Tooling Solution
Going through the process to implement or migrate to a new tooling solution can sometimes be a rollercoaster from start to finish. Every stakeholder involved will have a different set…
ITSM in 2019 – What are the hot topics?
AI is amongst us (finally!) AI is beginning to be and will continue to be more important for organisations in 2019. It will begin to impact service management in general,…
Boring Boring ITSM??
“And what do you do?” Sometimes, when out socially, someone asks me what I do for a living. And I can see it in their eyes: the polite glaze over…
The Importance of Capacity Management Planning in the Cloud era
“Capacity management is the most underestimated problem of cloud computing.”   Morgan Stanley strategy director Evangelos Kotsovinos. I recently came across the above quote from Evangelos. He hits the nail on…
Public Cloud vs Private Cloud vs Hybrid Cloud: What’s The Difference?
This post was originally posted on BMC Blogs. You can view it by clicking here: https://bit.ly/2N8wLfY Cloud computing spans a range of classifications, types and architecture models. The transformative networked…
Design Best Practices for Upgrading Your Service Desk
This post was originally posted on BMC Blogs. You can view it by clicking here: https://bit.ly/2qnOX7l With the rapid growth of cloud technologies, the Internet of Things and modern concepts…
An interview with Rhys Jenkins
Fusion are the largest dedicated BMC partner in Europe with over 120 full time staff and a vast pool of BMC skilled contractors providing flexible growth. Our sales organisation is…
How Data Center Jobs are Changing in the Age of the Cloud
This post was originally published on BMC Blogs https://bit.ly/2MEf2sQ There’s been a lot of changes in the Data Center (DC) since the 1990s. We’ve seen the migration of in-house Data…
Customer Service vs Technical Support: What’s the Difference?
This post was originally published on BMC Blogs https://bit.ly/2M2c9AR Introduction Business Dictionary defines customer support as “Range of services provided to assist customers in making cost effective and correct use…
What is IT Cost Transparency? IT Cost Transparency Explained
This post was originally published on BMC Blogs https://bit.ly/2JLDASO As budgets for IT seem to be on the rise and the importance of a solid technology team only increases, more…
Fusion Support Services – An interview with Marianne Reeves
Fusion are a leading BMC Support Partner with the largest dedicated support team in Europe offering 24×7, global support that goes beyond a basic break-fix service. Our BMC Support Services…
7 Steps for managing multi-cloud expenses
Cloud computing is seen by most CIOs and senior IT execs as a key enabler for driving their digital strategy, providing greater flexibility, agility, faster time-to-market and driving innovation. However,…
5 reasons why hiring graduates will benefit your business
It’s nearly that time again when university students will be looking ahead to the future, beginning to think about what they are going to do to help shape their working…
Getting IT Results Today with IT Artificial Intelligence
This post was originally published on BMC Blogs https://bit.ly/2kdgy8s Once the stuff of science fiction stories, artificial intelligence (AI) is moving into the mainstream. Practical applications are rapidly emerging and…
What’s next in Government IT Service Management? 6 Expert Insights
This post was originally published on BMC Blogs https://bit.ly/2kdUGty Throughout government agencies, public servants use integrated service management tools for streamlined reporting, optimized ticket management and organized service catalogs in…
What is IT Agility? IT Agility Explained
This post was originally published on BMC Blogs - http://spr.ly/61104Dntoe In the ever-evolving world of information technology, being able to effectively respond to market changes is a difficult but critical…
IR35 – Will it come to the private sector and what does it mean for you?
IR35 legislation was first introduced in 2000, and is designed to combat tax avoidance by workers supplying their services to clients via an intermediary, such as a limited company, but…
5 essential points to consider when choosing a software vendor’s channel partner
“Our success has really been based on partnerships from the very beginning.” Bill Gates   It's broadly acknowledged that partners in the IT space add value to vendors. Let’s give…
Has Sales changed in the last 10 years?
In my opinion fundamentally yes it has in some aspects, but also fundamentally no! (Confused? Read on and I will explain) It always pains me, but salespeople don’t always have…
What you need to know about GDPR and How Control-M can help
This post was originally published on BMC Blogs - http://spr.ly/61100DnMoA There’s been a lot of talk about the upcoming General Data Protection Regulation requirements and the potential penalties for non-compliance,…
Fusion Support Services – An Interview with Dilpreet Singh Sohanpal
Fusion are a leading BMC Support Partner with the largest dedicated support team in Europe offering 24×7 global support that goes beyond a basic break-fix service. Our BMC Support Services…
10 Trends That Will Impact the Future of ITSM and IT Operations
What will the future of IT Service Management (ITSM) and IT Operations look like? For me, it’s best to start with two things about modern business that are now both…
Maximise Knowledge Management – Improve the user experience and save money
Knowledge management is on most CIO’s minds - whether it’s something that needs to be done, or is in process, businesses today are beginning to see the benefits of this…
How 200+ Companies Are Using BMC Discovery for Multi-Cloud and Why
This post was originally published on BMC blogs http://ow.ly/PMOW30jo2VX Multi-cloud environments allow unprecedented flexibility for each organization to create exactly the right mix of infrastructure for its needs. By making…
Artificial Intelligence today and its future – the opportunities are endless!
When discussing AI, we are really talking about 3 main things: Natural Language Processing – this is the ability to understand what people speak or type. Machine Learning – This…
Test the DNA of your Managed Service Provider: Command and Control
The Managed Service Provider (MSP) space is a complex multi-faceted industry from global outsourcers to many small new entrants; from SaaS providers to cloud brokers; from specialists to generalists. Over…
Cloud-based ITSM: The Competitive Equalizer for Mid-Market Companies
This post was originally published on BMC Blogs. http://spr.ly/61107Du4eR This blog is the first in a three-part series on IT service management for small-to-medium enterprises (SME), in which we’ll discuss…
Cloud Cost – Journey without a map
90% of the companies that we talk to currently have some kind of cloud strategy, whether they have already dabbled in cloud and got their proverbial fingers burnt or whether…
The BMC contractor marketplace is changing, what you need to know
Although BMC has a large pool of on-site expertise, the BMC contracting market place is still a big player within the UK and Europe, as well as beginning to branch…
How to tackle multi-lingual environments & business divisions in a shared service model
There are lots of pressures for businesses today to cut costs. More and more are seeing a shift in needing to move to ‘digital’ to increase their revenue streams. By…
Is this the best use of my time right now?
As someone who always has a lot of projects on the go, whether it’s to do with work and the world of Professional Services, helping with my local Scout Group…
Service Management With IoT – The Evolving Landscape and Real-life Implementation Experience
A driverless car automatically reroutes detecting an accident on its way. A doctor receives an alert about a patient having low blood pressure. A farmer receives a notification regarding depleting…
ITSM in 2018 – My Three Predictions
You have probably come across numerous predictions for the ITSM market for 2018 already, trust me I have, however as we tick off the first month of the new year,…
Managed Service – Augmentation as the force multiplier
So here I am…I’ve spent big money on enterprise software and now my team are telling me they have issues in implementing and integrating the software. They tell me the…
What makes Superior Support?
One of the trends that we have seen in support recently is that there is much less administrative development than there used to be. Previously, we saw a great number…
SIAM – How to make sure you run a relay race without dropping the baton
Historically, there have been lots of large outsourcing deals where organisations decide to put everything with one supplier, most probably with a large Systems Integration company. As time has gone…
The Right People, Place and Time
I often tell fellow members of Fusion that the only secret to our success in this business is that there is no secret and its down to hard work, intelligence…
Joining Fusion – Why I decided to take the plunge
I have been asked to write a piece about why I joined Fusion, in order for it to be a fluid explanation, I need to go back to the beginning…
Fusion’s Sales round up in 2017 – What’s been going on?
Fusion has had a successful and busy year, so I thought I’d give you a round up on what we’ve been doing as a Sales function, how we are innovating…
Mind the chasm! The drive for outcomes.
That’s the chasm between expectations from investing in a new technology and the real value when after it has been implemented. The big gap between the initial business case and…
Permanent or Contract? Which one is best for you?
At Fusion the Resource Management team speak to an array of IT professionals on a daily basis working either as contractors or permanent employees within the BMC and Salesforce technology…
What makes a good Sales Guy?
I came across some research the other day which quoted “A very high proportion of those engaged in selling cannot sell.” Whether that means they have landed themselves into a…
What are the benefits of a Unified Service Catalogue?
A service catalogue in the context of IT Service Management usually entails a list of products or services offered to customers, either internal or external for the business. Having a…
Digital Transformation – IT as the Exemplar
Digital transformation means so many different things. Before I start a conversation about the subject I like to understand where an organisations’ IT is today and their perspective on change.…
The Smart Approach to Resource Management
Historically, people with the right technical skills were heavily sought after by organisations wanting help with their IT systems, however today we have seen an influx of these systems being…
Digital Transformation – Supporting businesses moving to the cloud
Today, more businesses want to transform digitally and they want to do it fast. However, I see businesses being constrained by the IT department that struggle to match the business…
GDPR: What it means to the SME
What is GDPR? GDPR is the new General Data Protection Regulation (Regulation (EU) 2016/679) being introduced within the EU on 28th May 2018. This regulation will dictate the future of…
The Secret of our Success
Why is it often the best stories that you aren’t allowed to tell? As a marketing manager with a global remit, my oversight includes a lot of seriously impressive projects…
My Journey as a Fusion Graduate
The Graduate Scheme here is an excellent way of getting someone completely unfamiliar with BMC products up to speed. In 3 short months, I went from being completely oblivious to…
What is it like being a Graduate at Fusion? My Journey so far!
My name is Nikita Parmar and I was given the great opportunity to join Fusion’s Graduate Scheme in September 2016. This is my account of what I learnt along the…
The changing face of digital customer experience
According to Gartner, renovating the customer experience is a digital priority, with half of all consumer goods and product investments directed to improving this. In a recent round-table event I…
Fusion Graduate Scheme – My experience so far!
I joined Fusion in September 2016, after having just finished university and graduating with a degree in Computational Mathematics. From here, me and my fellow graduates would embark on a…
Fusion Graduate Scheme – Do you want to know more?
Wings and that… The Graduate Scheme is a 3-year programme introduced by Fusion Global Business Solutions taking on graduates pursuing a career in IT Consultancy. It consists of intense training…
Managed Service and The Art of Motorcycle Maintenance
Ask a hundred ‘experts’ what managed service means and you’ll get a hundred fifty different answers. In its heyday, large scale outsourcing became a catch all; an umbrella term for…
Configuration Management in SOM or SIAM Model
SOM (Service Oriented Management) or SIAM (Service Integration and Management) is described "an approach to manage multiple Suppliers of Services (Business Services as well as IT services) and integrating them…
Better Incident Management Categorisation Model
Through our many years of implementing BMC Remedy ITSM we have worked with many customers who have struggled to define categorisation data that brings value to their service management processes.…
Service Management With IoT
A driverless car automatically reroutes detecting an accident on its way. A doctor receives an alert about a patient having low blood pressure. A farmer receives a notification regarding depleting…
Customer Service – So What?
Customer Service is the third key element of Fusion’s strategy and some of you will think “so what?”  As a software services business, the clue is in the second word…
Is Fusion a cockroach?
In my last blog, I discussed the importance of “focus” in Fusion’s strategy. Another element of our strategy has been to consistently make a profit and I am reminded of…
Why “focus” is so important to Fusion
Fusion has been operating as an independent company for over thirteen years, with over 50 consecutive quarters of profitability, and in that time one element of our strategy that has…
Best Practice Vs. Right Practice
A very clever Solutions Consultant I worked with a few years ago (you know who you are) used to get very animated each time a client asked for “Best Practice” in setting up…