Insight
Healthcare Solutions
Healthcare providers could deliver better care, faster and more effectively, and at a lower cost. Fusion combines its unique data-led approach with BMC Software to streamline and automate heritage processes, enhancing staff and patient experience, consolidating fragmented services, and supporting cyber security initiatives. And in…
Agility Suite – Intake Management
Based on and mapped to the BMC Helix and Business Workflows platforms, Helix Agility Suite helps users add core functionality, including Project and Portfolio Management and Idea Sourcing and Management, to ITSM and IT Operations processes. Intake Management is a core part of building a…
Automation Landscape
Over the past 2 years, businesses globally have spent $3,000,000,000,000 on digital transformations with a further $8.3tn over the next 2 years, globally. According to IDC 65% of world’s GDP is set to become digitalised by 2022. However, when we dive into the way organisations…
Agility Suite – ITSM Timetracking
Based on and mapped to the BMC Helix platform, Agility Suite helps users add core functionality, including Project and Portfolio Management and Idea Sourcing and Management, to ITSM and IT…
A Case Study in Fast Tracking Information Security
To stay competitive/successful, companies must fast-track Information Security. Imagine yourself as the CIO of a high-end retailer with a massive global presence. You offer high quality, unique products. Your customers…
Fast tracking Information Security for a global retailer
A global fashion retailer contacted Fusion for help with its information security requirements. The company operates 500+ stores globally and has annual revenues in excess of $5 billion dollars. Despite…
THREE steps in building a great self-service solution
Today’s customers and employees need seamless access to products and services across multiple channels no matter where they are or what time of day it is. Providing digital services reliably…
Rapid Service Management Onboarding
Many organisations do not have deep expertise in service management best practices or how new ITSM technologies can be applied to transform customer experience and service management efficiency. Traditional implementation…
Top 5 Service Management fails & how to fix them
This video covers the top 5 areas IT leaders are highlighting as areas in service management and operations that are holding them back in supporting the big digital transformation programmes.…
How do you build a critical mass service catalog in 2 weeks
In this short video we look at how our unique ready-made Accelerated Service Catalog with more than 100 services can help drive self-service within 2-3 weeks, helping you to boost…
Getting Basic IT Infrastructure Right in Healthcare Organisations
No industry has been under the spotlight more in the last two years than healthcare, which was forced to both embrace—and accelerate—its digital transformation to respond to the pandemic. Health…
4 Global Organisations, AI and Lean Process Engineering
Imagine walking into a coffee shop and placing an order…. You pay up and wait and with anticipation while observing the barista at work. And this is what you see:…
Accelerated Service Catalog
This is a short demonstration of Fusion’s unique ready-made Accelerated Service Catalog with more than 100 services. The templated self-service requests configured span across hardware, software, HR, Facilities and Infrastructure…
Accelerating Cloud Adoption
You may be just starting your cloud journey, been doing it for over a year, or have already migrated a large number of services to cloud. While most IT organisations…
How to build an Omni-Channel Self-Service in 2-3 months
Self-Service automation is the holly-grail of IT Service Management. The idea is to provide users with what they are looking for, accessible from anywhere and at any time. And fulfilment…
Building a Roadmap for IT Asset Management
IT Asset Management is the single most fundamental element supporting digital initiatives. And as new innovative digital services come to market, vast array of assets need to be managed, maintained,…
Fusion India’s 2nd Foundation Day Anniversary
Fusion Global Business Solutions India’s office in Indore celebrated its 2nd Foundation Day Anniversary in August 2021. The event was rightly themed “A New Beginning”, since the hybrid event was…
3 Steps to improve data quality
High quality, trusted, easily accessible IT asset data is the panacea for any medium to large IT organisation. But getting there is a long challenging task. Until now! In this…
Building a CMDB? Don’t Boil The Ocean!
Building CMDB can be long hard task, with little value to show for it. That’s because most organisations start off by populating the CMDB with little consideration for the needs…
3 Key Steps in delivering IT Asset Management Outcomes
IT Asset & Configuration Management the entire workings of IT, without digital services grind to a halt. In this video we are taking a look at 3 key principles when…
How to Build a Proactive & Predictive Monitoring Approach
Do you find yourself spending too much time trying to put out fires and track down root causes due to unplanned downtime? Not only do unplanned outages eat away at…
Self-Service Automation is Core to Accelerating Digital Transformation!
As the evolving digital economy continues to blur the boundaries between B2C and B2B, organisations are rapidly transforming the way they acquire and retain customers. And digital service catalogue, when…
The Role of AI in Improving Customer Experience
For businesses to effectively manage their customers, they need Service Management. And for Service Management to be optimised and tuned into the way customers engage with the business, a lot…
3 Rules to Help Accelerate Digital Transformation Programmes
Organisations are working hard to support their digital transformation programs, but the key question is what areas they should focus on to get the highest level of returns? After all,…
Improving Service Management Agility
Alongside AI & Automation and effective use of Cloud, Service Management Agility is key to support transformation programmes. In order to add some more colour and provide some more value…
Self-Service Coming of Age
The onset of Covid-19 has changed the way we work permanently. We certainly have entered the world of the “new normal” with more things happening online than ever. Within the…
Introducing Intelligent Automation
With our Strategic Partnership with Automation Anywhere, we can now offer our customers the cutting edge in Robotic Process Automation (RPA), cognitive, and analytics technologies. This partnership presents a unique, data-driven approach to optimising and automating…
Fusion partners with Automation Anywhere
Our focus is on business outcomes — improving your business, not merely your IT. As the supplier of choice for enterprise customers undergoing outcomes-based digital transformation, we know what your…
Capacity Management – Where is my Crystal Ball when I need it?
This is a blog about capacity management (the reference to “crystal ball” to guide our future decisions), covering challenges, lessons learned and interesting topics. This time we will use the…
Boring Boring ITSM & Covid 19
Last year I wrote a number of blog posts about ITSM underselling it’s importance to business. Blogs about how Service Management generally should be branding itself as a major digital enabler…
To stay in front, companies must fast-track Information Security
Imagine yourself as the CIO of a high-end retailer with a massive global presence. You offer high quality, unique, even bespoke products. Your customers are willing and happy to spend…
2 Week free trial of Fusion’s capacity optimisation services
“Capacity management is the most underestimated problem of cloud computing.” Morgan Stanley strategy director Evangelos Kotsovinos. I recently came across the above quote from Evangelos. He hits the nail on the…
Fusion & VIPCON join forces
New major milestone reached as we announce that VIPCON GmbH joins the Fusion family to strengthen global growth strategy. Expansion into Germany provides footholds in Munich, Frankfurt and Hamburg as…
3 Stumbling Blocks that Prevent Cloud Maturity
True cloud maturity – the idea that the cloud can deliver optimised computing at best value – might seem elusive. Companies that have achieved it benefit from the flexibility and…
Getting the most from your ITSM System
Many customers will implement a state of the art ITSM system but after a while may start seeing performance issues and even fatal errors. You may be wondering how this…
Fusion Outcomes-Based Services Update – 2019 Q1 Product Release
Fusion Global Business Solutions, a leading global provider of IT Service Management and IT Operationssolutions, announces the quarterly release of its unique outcomes-based services. Fusion Outcomes-Based Services (FOBS) have been…
7 Tips for Implementing or Migrating to a New Tooling Solution
Going through the process to implement or migrate to a new tooling solution can sometimes be a rollercoaster from start to finish. Every stakeholder involved will have a different set…
ITSM in 2019 – What are the hot topics?
AI is amongst us (finally!) AI is beginning to be and will continue to be more important for organisations in 2019. It will begin to impact service management in general,…
Boring Boring ITSM??
“And what do you do?” Sometimes, when out socially, someone asks me what I do for a living. And I can see it in their eyes: the polite glaze over…
The Importance of Capacity Management Planning in the Cloud era
“Capacity management is the most underestimated problem of cloud computing.” Morgan Stanley strategy director Evangelos Kotsovinos. I recently came across the above quote from Evangelos. He hits the nail on…
Public Cloud vs Private Cloud vs Hybrid Cloud: What’s The Difference?
This post was originally posted on BMC Blogs. You can view it by clicking here: https://bit.ly/2N8wLfY Cloud computing spans a range of classifications, types and architecture models. The transformative networked…
Design Best Practices for Upgrading Your Service Desk
This post was originally posted on BMC Blogs. You can view it by clicking here: https://bit.ly/2qnOX7l With the rapid growth of cloud technologies, the Internet of Things and modern concepts…
An interview with Rhys Jenkins
Fusion are the largest dedicated BMC partner in Europe with over 120 full time staff and a vast pool of BMC skilled contractors providing flexible growth. Our sales organisation is…
How Data Center Jobs are Changing in the Age of the Cloud
This post was originally published on BMC Blogs https://bit.ly/2MEf2sQ There’s been a lot of changes in the Data Center (DC) since the 1990s. We’ve seen the migration of in-house Data…
Customer Service vs Technical Support: What’s the Difference?
This post was originally published on BMC Blogs https://bit.ly/2M2c9AR Introduction Business Dictionary defines customer support as “Range of services provided to assist customers in making cost effective and correct use…
What is IT Cost Transparency? IT Cost Transparency Explained
This post was originally published on BMC Blogs https://bit.ly/2JLDASO As budgets for IT seem to be on the rise and the importance of a solid technology team only increases, more…
Fusion Support Services – An interview with Marianne Reeves
Fusion are a leading BMC Support Partner with the largest dedicated support team in Europe offering 24×7, global support that goes beyond a basic break-fix service. Our BMC Support Services…
7 Steps for managing multi-cloud expenses
Cloud computing is seen by most CIOs and senior IT execs as a key enabler for driving their digital strategy, providing greater flexibility, agility, faster time-to-market and driving innovation. However,…
5 reasons why hiring graduates will benefit your business
It’s nearly that time again when university students will be looking ahead to the future, beginning to think about what they are going to do to help shape their working…
Getting IT Results Today with IT Artificial Intelligence
This post was originally published on BMC Blogs https://bit.ly/2kdgy8s Once the stuff of science fiction stories, artificial intelligence (AI) is moving into the mainstream. Practical applications are rapidly emerging and…
What’s next in Government IT Service Management? 6 Expert Insights
This post was originally published on BMC Blogs https://bit.ly/2kdUGty Throughout government agencies, public servants use integrated service management tools for streamlined reporting, optimized ticket management and organized service catalogs in…
What is IT Agility? IT Agility Explained
This post was originally published on BMC Blogs - http://spr.ly/61104Dntoe In the ever-evolving world of information technology, being able to effectively respond to market changes is a difficult but critical…
IR35 – Will it come to the private sector and what does it mean for you?
IR35 legislation was first introduced in 2000, and is designed to combat tax avoidance by workers supplying their services to clients via an intermediary, such as a limited company, but…
5 essential points to consider when choosing a software vendor’s channel partner
“Our success has really been based on partnerships from the very beginning.” Bill Gates It's broadly acknowledged that partners in the IT space add value to vendors. Let’s give…
Has Sales changed in the last 10 years?
In my opinion fundamentally yes it has in some aspects, but also fundamentally no! (Confused? Read on and I will explain) It always pains me, but salespeople don’t always have…
What you need to know about GDPR and How Control-M can help
This post was originally published on BMC Blogs - http://spr.ly/61100DnMoA There’s been a lot of talk about the upcoming General Data Protection Regulation requirements and the potential penalties for non-compliance,…
Fusion Support Services – An Interview with Dilpreet Singh Sohanpal
Fusion are a leading BMC Support Partner with the largest dedicated support team in Europe offering 24×7 global support that goes beyond a basic break-fix service. Our BMC Support Services…
10 Trends That Will Impact the Future of ITSM and IT Operations
What will the future of IT Service Management (ITSM) and IT Operations look like? For me, it’s best to start with two things about modern business that are now both…
Maximise Knowledge Management – Improve the user experience and save money
Knowledge management is on most CIO’s minds - whether it’s something that needs to be done, or is in process, businesses today are beginning to see the benefits of this…
How 200+ Companies Are Using BMC Discovery for Multi-Cloud and Why
This post was originally published on BMC blogs http://ow.ly/PMOW30jo2VX Multi-cloud environments allow unprecedented flexibility for each organization to create exactly the right mix of infrastructure for its needs. By making…
Artificial Intelligence today and its future – the opportunities are endless!
When discussing AI, we are really talking about 3 main things: Natural Language Processing – this is the ability to understand what people speak or type. Machine Learning – This…
Test the DNA of your Managed Service Provider: Command and Control
The Managed Service Provider (MSP) space is a complex multi-faceted industry from global outsourcers to many small new entrants; from SaaS providers to cloud brokers; from specialists to generalists. Over…
Cloud-based ITSM: The Competitive Equalizer for Mid-Market Companies
This post was originally published on BMC Blogs. http://spr.ly/61107Du4eR This blog is the first in a three-part series on IT service management for small-to-medium enterprises (SME), in which we’ll discuss…
Cloud Cost – Journey without a map
90% of the companies that we talk to currently have some kind of cloud strategy, whether they have already dabbled in cloud and got their proverbial fingers burnt or whether…
The BMC contractor marketplace is changing, what you need to know
Although BMC has a large pool of on-site expertise, the BMC contracting market place is still a big player within the UK and Europe, as well as beginning to branch…
How to tackle multi-lingual environments & business divisions in a shared service model
There are lots of pressures for businesses today to cut costs. More and more are seeing a shift in needing to move to ‘digital’ to increase their revenue streams. By…
Is this the best use of my time right now?
As someone who always has a lot of projects on the go, whether it’s to do with work and the world of Professional Services, helping with my local Scout Group…
Service Management With IoT – The Evolving Landscape and Real-life Implementation Experience
A driverless car automatically reroutes detecting an accident on its way. A doctor receives an alert about a patient having low blood pressure. A farmer receives a notification regarding depleting…
ITSM in 2018 – My Three Predictions
You have probably come across numerous predictions for the ITSM market for 2018 already, trust me I have, however as we tick off the first month of the new year,…
Managed Service – Augmentation as the force multiplier
So here I am…I’ve spent big money on enterprise software and now my team are telling me they have issues in implementing and integrating the software. They tell me the…
What makes Superior Support?
One of the trends that we have seen in support recently is that there is much less administrative development than there used to be. Previously, we saw a great number…
SIAM – How to make sure you run a relay race without dropping the baton
Historically, there have been lots of large outsourcing deals where organisations decide to put everything with one supplier, most probably with a large Systems Integration company. As time has gone…
The Right People, Place and Time
I often tell fellow members of Fusion that the only secret to our success in this business is that there is no secret and its down to hard work, intelligence…
Joining Fusion – Why I decided to take the plunge
I have been asked to write a piece about why I joined Fusion, in order for it to be a fluid explanation, I need to go back to the beginning…
Fusion’s Sales round up in 2017 – What’s been going on?
Fusion has had a successful and busy year, so I thought I’d give you a round up on what we’ve been doing as a Sales function, how we are innovating…
Mind the chasm! The drive for outcomes.
That’s the chasm between expectations from investing in a new technology and the real value when after it has been implemented. The big gap between the initial business case and…
Permanent or Contract? Which one is best for you?
At Fusion the Resource Management team speak to an array of IT professionals on a daily basis working either as contractors or permanent employees within the BMC and Salesforce technology…
Configuration Management in SOM or SIAM Model
SOM (Service Oriented Management) or SIAM (Service Integration and Management) is described "an approach to manage multiple Suppliers of Services (Business Services as well as IT services) and integrating them…