Your BMC Software investments manage and secure the IT environment that drives your entire business. But every deployment of every solution is a unique combination of technologies, processes, business needs and goals, and other factors. And all of these directly affect the true value of your BMC investments to your business.
You need to be able to ensure that every deployment and update to your BMC Software solutions is delivering maximum value. You need to be able to document and report on that value, know when changes happen, and determine how best to respond. And you need to retain and expand those abilities as your BMC software estate and your business evolve.
Fusion offers multiple ways to help you optimize the business value of your BMC investments.
Fusion’s ITSM Value Assessment offers a high-level assessment of the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, performance, and licensing. It is a complimentary engagement and lasts up to four days. Your result will be an accurate baseline of the current effectiveness of BMC Remedy at your business.
Fusion’s Process Maturity Assessment is designed to help you improve service delivery and management, user productivity and satisfaction, and business agility, while reducing delays and errors in your BMC deployments. Fusion consultants will compare your current processes to ITIL® and other best practices frameworks. They will then highlight “quick wins” that can address your most critical process-related challenges. Other benefits include removal of “pain points,” improved service quality and availability and process maturity, and greater business value from your BMC deployments.
Fusion’s Benefits Realization offering delivers meaningful, measurable recommendations that address specific technology, process, and organizational issues. Fusion consultants help you quantify process inefficiencies and possible operational improvement savings. They also help you develop business cases for implementing the recommendations, and plans for service improvements.
Fusion Managed Services for BMC Software helps you to reduce costs and increase speed of delivery for your BMC deployments. Fusion consultants can help you develop a service delivery model tailored to your specific business needs and goals. Fusion can also augment your internal support staff, provide on-site, or help you build and implement a remote on-shore, off-shore or global delivery model.
Fusion has the experience, expertise, and services that can help you to maximize the business value of your BMC Software investments. Get in touch to learn more or arrange an initial consultation.