News

Fusion welcomes Steven Duncan as Senior Support Engineer in the US to the team

By Jen Harris
26th March 2019

Fusion Global Business Solutions is pleased to announce the growth of its Support team with the recent appointment of Steven Duncan as Senior Support Engineer for the US.

Steven joins Fusion with over 18 years’ experience working within BMC Software’s Support Organization. Having originally joined Remedy in 2000, just prior to the acquisitions by Peregrine Systems and BMC Software, Steven started out on the Workflow team around the time ARS 4.5 was released. He later joined the Applications team which supported all of BMC Remedy’s out of the box solutions. Steven went on to become the Subject Matter Expert in the following areas of ITSM Foundation, Service Desk (Incident and Problem Management) and ARS Workflow. Steven will be responsible for providing support to Fusion customers based in the US.

Steven commented, “I am extremely happy to join the Fusion team. I look forward to providing our US customers with an exceptional technical support experience as well as collaborating with my new Support colleagues.”

Nii Addy, Director of Support Services, commented, “As our customer base in North America increases, it is vital we continue to provide them with a high-quality support model to ensure they are able to optimise the performance of their BMC toolset. With Steven’s extensive knowledge and wealth of experience, I am confident he will bring great value to the company and help our customers receive the high level of technical support and great customer service that they are accustomed to with Fusion. I look forward to working with him and wish him all the best for his new career at Fusion.”

By Jen Harris