The IT infrastructure that drives your business is comprised of multiple versions of multiple technologies from multiple providers. This reality is made more complex by the need to track and deploy patches and updates and retire and replace end-of-life resources. And these challenges become more urgent as your business pursues digital transformation.
You need to be able to deliver services aligned with specific user needs and business goals, and to consolidate and integrate the assets and management tools that power those services. And you need to accomplish these goals in ways that are agile, flexible, secure, and minimally disruptive to your business and its customers, partners, and internal users.
Fusion GBS offers several ways to help you to integrate your chosen solutions and consolidate their management.
Fusion’s Fusion eBonding, an integration platform for service management, SIAM, ITIL. acts as an automated agent, integrating multiple tasks, processes, technologies, and service providers. Fusion eBonding Integration Packs provide off-the-shelf customizable integrations, automation workflows, and run books, to ease and speed new integrations. Fusion eBonding can be cloud-hosted, premise-based, or deployed in a hybrid configuration, for maximum flexibility and security. It can speed time to success with new services, increase customer and user satisfaction, and reduce operating complexity and expense.
Fusion’s Discovery Exploitation as a Service (DEaaS) enables the actionable visibility you need to optimize integration of your technologies and their management. It combines the power of BMC’s agentless Discovery platform with other relevant data sources and the vast experience of Fusion experts. DEaaS can help you know and visualize the relationships that connect your IT assets to each other, the services you deliver, and those who use them. That knowledge can help you make the best possible integration and consolidation decisions.
Fusion’s Consolidated Operations consultants understand the challenges of defining and achieving the benefits and avoiding the road blocks associated with tool and process integration. Fusion experts can help to identify and remove cultural, organizational, and technological inhibitors, align projects with benefits and goals, and accelerate transformation. (And if your business is pursuing or considering initiatives related to the Service Integration And Management (SIAM) framework, Fusion offers SIAM Deployment consulting as well.)
Fusion’s Process & Capability Maturity Assessment allows you to compare the current state of IT service and operations management at your business with your target operating model. It can identify immediate benefits and help you create and execute a plan for continued service improvement.
Fusion’s solutions, experience, and expertise can help you to integrate resources where it makes sense, and to consolidate management of those resources and presentation of services to users. With Fusion, you can effectively tame the challenges of IT diversity, and maximize its benefits to your business.