Senior Consultant Vacancy (m/f/d)

Fusion Global Business Solutions is an internationally experienced system house for all questions relating to digital enterprise management and IT service management.

We offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalization of non-IT processes.

Fusion has enjoyed more than 21 years of success and continues to grow consistently. This track record is the result of Fusion’s singular focus on delivering the skills, professionalism, and integrity that produce successful outcomes for our customers.

Fusion employs a multicultural team on three continents with vast experience in BMC Solutions. Our global service and support are delivered by our unique combination of onshore, near-shore, and offshore resources.

Fusion delivers measured outcomes for our customers with AI-powered service management and operations. We are trusted advisers to more than 250 organizations across the globe and we have delivered more than 4,000 projects with a 100% delivery success record.

As the world's largest partner of BMC Software and a strategic partner of Automation Anywhere, we trust in the tools and solutions of these market-leading manufacturers. We have a long-standing and exclusive partnership with them. The mutually complementary products of our partners create the basis for us to combine internationally successful applications into individual solutions for an optimal result. To round off our range of services efficiently and effectively, the Fusion Global Business Solutions Group has a number of its own developed products.

At Fusion we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.

About the role:

Either as part of a Professional Services Consultancy team or working alone, a Senior Consultant will deliver a range of Consultancy services that relate to the development and implementation of innovative and effective solutions for Fusion's customers as well as providing reliable advice to Fusion's customers.

Tasks / Activities:

• Act as a trusted advisor to customers on their projects
• Act as Subject Matter Expert for BMC Products
• Advise customers on best-practices to help guide and solidify a given design
• Assess and manage project risks and make appropriate design and development decisions
• Configure and develop the BMC Products and integrations as per requirements
• Define timescales and risks for and delivering ITSM projects on time and within budget
• Design required features to implement solutions that meet needs of the customer in a cost efficient and timely manner
• Develop Bids, Statements of Work and Proposal documentation to support customer requirements
• Develop positive working relationships in a distributed team, and to create effective collaboration 
with direct and extended team members
• Drive standards throughout the technical implementation
• Install, configure and Integrate BMC products and customer solutions
• Interact and communicate with customers to drive client value

Competencies:

• Analysis: Ability to review and deconstruct a problem, understand it, explain it and resolve it.
• Decision Making
• Financial understanding: Know about and understand financial implications.
• Understand Bigger Picture
• Influence: Able to "change somebody's mind".
• Technical Innovation: Technical Innovation for technical roles, process innovation for all. See Managing and Improving Processes for (Process Innovation).
• Inspire Trust: Assume that a person is trustworthy. So, this relates to stimulating trust.
• Clear Communication: Able to articulate a message
• Write Effectively: Covers 'documentation' (e-mails, reports, designs, etc)

Experiences:

• 4+ Years - In IT Business
• 2+ Years - Support experience
• 3+ Years - Implementation experience

Characteristics:

Communicative, courage, cultural sensitivity, drive for results, focus on customer, self-development, listen actively to others, flexible, helpful, loyal, reliably, respectfully, responsible, team player

Qualifications / Certifications:

• ITIL4 Foundation
• RPA Master (AAi Master RPA Professional) - Alternative to BMC Professional
• Two or more BMC Certified Associate
• One or more BMC Certified Professional

Skills:

• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent spoken and written communication skills in English and German

Our Offer:

We are looking for a new employee for our Professional Service Team in UK. The successful candidate will be offered a competitive salary and extensive social benefits, such as Cycle Scheme, Sports Membership and  flexible bank holidays. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way. 

If you are interested, then we should get to know each other! Send your completed application documents 
to:

Fusion Global Business Solutions
Craig Balmer

[email protected]