Service Asset and Configuration management is a key enabler for all IT Service Management processes. Without it other processes are less efficient, key decisions are made on poor data and automation is difficult. It is therefore surprising that for many organisations this area lags behind other processes in terms of maturity and focus.
Fusion aim to change that. We identify where asset and configuration management can benefit the business and what is required to make that information available efficiently. From this we define a transformation plan that delivers against key initiatives such as Charge back/Show back, license optimisation, provisioning, decommissioning, procurement centralisation etc.