Consolidated Operations

Technology organisations evolve over time, either organically in various geographies, within business units or through acquisitions or mergers. Without consolidation this leads to siloed operations, disparate systems and different processes and operating models.

Senior management know there are business benefits in consolidating tools, the organisation and/or processes. However defining the benefits clearly and driving the transformation can be a daunting task. In addition transformation initiatives often stumble on cultural, HR or organisational road blocks. Fusion can help remove such inhibitors, accelerate the transformation and align projects with the benefits. We help customer drive the transformation through interim change management, fast track system consolidation, focus groups to address cultural issues and benefits alignment/realisation tracking.


  • Current Operating model
  • Negative consequences
  • High level financial impact
  • Operational impact
  • Desired state – Revised operating model
  • Transformation outline and principles
  • Inhibitors – HR, Culture etc
  • Business case outline

Scope (one or more)

  • IT Organisation
  • IT Operations/Delivery
  • Data Centre
  • Service Desk
  • Customer Services
  • Service Operations Centre/NOC

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Case Studies