InSight defines a roadmap with a detailed action plan to drive transformation within IT Service Management. It identifies key strategic initiatives within your business and aligns IT Service Management to these initiatives creating an agenda for change with business justification. This five day engagement will help you define a 12 to 24 month roadmap and understand the associated changes required.


  • Strategy, Initiative and value alignment
  • Current state and negative consequences
  • 12-18 month transformation roadmap
  • Quick wins
  • Notational Architecture

Typical Scope

  • Service Desk
  • Change and Config
  • Asset Management
  • Problem and Knowledge
  • Governance and Change Mgt
  • Network and Operations

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Case Studies