InSight

InSight defines a roadmap with a detailed action plan to drive transformation within IT Service Management. It identifies key strategic initiatives within your business and aligns IT Service Management to these initiatives creating an agenda for change with business justification. This five day engagement will help you define a 12 to 24 month roadmap and understand the associated changes required.

Deliverables

  • Strategy, Initiative and value alignment
  • Current state and negative consequences
  • 12-18 month transformation roadmap
  • Quick wins
  • Notational Architecture

Typical Scope

  • Service Desk
  • Change and Config
  • Asset Management
  • Problem and Knowledge
  • Governance and Change Mgt
  • Network and Operations

Contact Us

Say Hello

Simply call, email or fill out the form and we will have an account manager respond to your enquiry as soon as possible.

+44 208 814 4888
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Case Studies