Managed Service

Reduce cost and improve delivery speed with our unique services

Fusion has developed a unique set of managed services encompassing both BMC software and Salesforce SaaS platforms.

Having delivered managed application services to more than a third of our clients, we are able to tailor solutions specific to your situation – developing a service delivery structure, augmenting internal support staff, providing on-site application maintenance, or creating a remote on-shore, off-shore or global delivery model to manage costs and improve service levels. A key element of our value add service is to assist you with the development and maintenance of a roadmap tightly aligned to your business initiatives and timelines. As a result, we can deliver the cost reduction, risk mitigation and the return on investment you expected from your initial investment in the software.

Our capabilities include:

  • Centre of excellence, strategy, and operations design across BMC product portfolio
  • Application development and management services
  • Augmentation services
  • Design-build-run
  • Managed Application Services

Outcomes Based Services

Simple break-fix software support is just the beginning. Fusion’s unique program offers a breadth of premium features not found in vendor support programs at any price. From support of your customised code to advanced strategic technology advisory services, from a best practice led onboarding process to named Primary Support Engineers and Account Managers for every client, Fusion managed application service provides complete support coverage.

  • Proactive Management and Administration
  • Roadmap Development
  • Software Upgrades
  • Minor Application Enhancements
  • Continuous Service Improvement
  • Bespoke Training and Transitioning
  • Data Quality Assurance (DQA) Service

Contact Us

Say Hello

Simply call, email or fill out the form and we will have an account manager respond to your enquiry as soon as possible.

+44 208 814 4888
Confidential information: Your name, address, phone and email address and any other information you provide are held in strict confidence in accordance with international data protection regulation. We do not sell or share your information with anyone else.

Case Studies