BMC Software

IT Service Management

ITSM is an acronym for IT service management. It simply means how you manage the information systems that deliver value to your customers. Even if you’ve never heard the term ITSM, if you’re running IT systems, then you are doing ITSM. ITSM could include activities like planning and managing changes so they don’t cause disruption to the business, fixing things when they go wrong, or managing a budget to ensure you can pay the bills when they arrive. People who use the term ITSM tend to think of IT as a means of delivering valuable services to their customers, rather than as a way to manage technology—but even if you have a completely technical focus, your work still needs to be managed, and that’s what we call ITSM.

IT Operations

IT operations management is the process of managing the day-to-day IT infrastructure including managing the provisioning, capacity, performance and availability of the computing, networking and application environment.  IT operations management is critical for IT organizations that are responsible for efficiently delivering high-quality services and applications in support of the digital business.

IT Automation

IT automation software and tools to maximize value and minimize stress.

IT automation—when it works, it’s barely visible; when it fails, it’s catastrophic. Even if your automation initiative can pay for itself with hard-dollar savings in operational costs, taking an ad-hoc approach in the era of the digital enterprise puts you at a serious competitive disadvantage.

Implemented strategically, automation can deliver far greater business value by dramatically improving time to market and quality of service, increasing your ability to respond quickly to changing business requirements, and radically reducing security and compliance risks. BMC Software provides the best-practices guidance, products, and services you need to achieve a lasting competitive advantage through automation.

Workload Automation

Workload automation is the process of managing and automating various business processes and transactions, notably in virtual and cloud environments. It provides enterprises with a platform where they can centrally manage the execution of all business processes across different systems such as mainframes, clusters, distributed, virtual and cloud environments. This reduces the turnaround time for various workflows as it helps prevent and remove errors and delays from end-to-end business processes.

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