Power up your digital and business initiatives with an agile Service Management platform within 4-6 weeks.
By combining BMC Helix ITSM connected workflow platform and Fusion’s accelerated outcomes-based methodologies, we streamline and automate Service Management processes, enhance employee and customer experience, and consolidate fragmented services. These outcomes are uniquely achieved through a data-led approach and outcomes-based methodologies to transform your Service Management and Operations and let you focus on your customers.
Transform your Service Management:
Create capacity on service desk: Signifcantly reduce workload directed to the service desk and deliver great customer experience by self-service with automated fulfilment workflows.
Self-service first choice for users: Rapid improvement in self-service adoption thereby deflecting calls and emails from the service desk and delivering great customer experience.
Exceptional employee and customer experiences: Transformative contact strategy enabling employees and customers to access relevant service across any digital channel.
Modern SaaS platform:Highly scalable agile platform for digital workflows across the enterprise, with upgrades applied automatically and new features are available immediately.
Fusion outcomes accelerators:
AI Talos: Prioritise investment and to accelerate maturity.
Rapid Service Management Onboarding: Rapid adoption of the capability by completing onboarding within 4-6 weeks.
Accelerated Service Catalog: Deployed critical mass service catalog with more than 100 pre-built commonly used services in just 2 weeks.
Transition AMS: A short term 3, 6, or 12 months managed service to drive platform adoption.
Fusion AI Talos
AI led analysis of all your data to target and prioritise automation candidates.
Realise 354% ROI, 45% improvement in service desk
resource efficiency with intelligent and predictive ITSM
Rapid Service Management Onboarding
Rapid Service Management Onboarding (RSMO) is
designed to kickstart your Service Management journey.
Accelerated Service Catalog
Rapidly enable user communities with critical mass
service catalog thereby creating service desk capacity