Service Operations Management

Value realization and business continuity by proactively managing availability and performance of your critical services.


Stay in compliance, avoid service disruptions and operate optimally today and tomorrow!

Our Offering

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How can business services across all technologies ensure that they have the required resources, at the right cost and purchased at the right time?

The modern digital organization has multiple infrastructure components that are all expected to offer these basic characteristics. Within the enterprise, where infrastructure components include distributed and mainframe assets, private and public cloud, a holistic enterprise approach must be considered for Event and Capacity Management. Maintaining the balance between the amount of capacity required to support the business initiatives, a cost-optimized infrastructure and the amount of risk to assume are key to an efficient operation.

Flexibility, security, scalability, performance, stability!

How can IT operations automate the monitoring and remediation of critical business services and applications?

Business services and applications spanning multiple infrastructure layers have critical support requirements. Underlying complexity is not a consideration when critical business functions could be severely impacted by non-performant or unavailable technology.

Hybrid Infrastructure Management using AI, delivered through Outcome Based Services and market leading event and capacity management technology:

The modern digital organization has multiple infrastructure components that are all expected to offer these basic characteristics. Within the enterprise, where infrastructure components include distributed and mainframe assets, private and public cloud, a holistic enterprise approach must be considered for Event and Capacity Management. Maintaining the balance between the amount of capacity required to support the business initiatives, a cost-optimized infrastructure and the amount of risk to assume are key to an efficient operation.

Flexibility, security, scalability, performance, stability!
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Gain maximum visibility into your infrastructure, on-premise and in the cloud, to optimize capacity across your entire IT estate.

Fusion is offering a free 2 week trial that will help you gain maximum visibility into your infrastructure, on-premise and in -cloud, to optimize computing capacity across your entire business.

Key Business Benefits

Capacity Optimization as a Service

Capacity management is yet another balancing act you and your IT team must perform successfully. Under-provision computing resources and productivity for your entire business can suffer. Over-provision those resources and your business suffers instead from reduced return on its IT investments. You require skilled personnel with a good understanding of your business, its technology estate, and how those IT resources are utilized. Fusion Capacity Optimization as a Service (COaaS) has been specifically designed to meet the needs of capacity managers and business service owners. Fusion COaaS delivers the control you need to provision IT resources accurately across your business, even as demand ebbs and flows.

The Role of Capacity and Cost Optimization in Uncertain Times – Watch the Recorded Webinar here!

Available as a cloud-hosted or premises-based solution, Fusion COaaS provides a flexible, dependable, low-risk option for capacity management that offers significant business benefits.

  • Improved Visibility
  • Risk mitigation
  • Cost reduction
  • improved performance
  • Staff optimization

Fusion COaaS supports multiple cloud platforms, for maximum control over your cloud-based resources and their return on your business’ investment in them.

  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud
  • OpenStack
  • Plus others
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Fusion Capacity Optimization as a Service (COaaS)

Fusion Capacity Optimization as a Service (COaaS) gives you visibility and control over multi-cloud costs and enables insight into and control over capital and operating expenditures.

Download our Capacity Management datasheet and learn how our Capacity Management as a Service (COaaS) offering can help you get the best view of your cloud.

Enterprise Capacity and Monitoring

Value realization and business continuity by proactively managing availability and performance of your critical services.


Stay in compliance, avoid service disruptions and operate optimally today and tomorrow!