ITIL and Customer
Service

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of a business. Fusion have been working with ITIL practices for over 20 years and the convergence of IT and Customer services is continually increasing. We are now offering a single set of practices and processes that can be applied to manage and control Customer Service interactions that have only traditionally been available to IT Service interactions.

Key Benefits:

  • Establish links between IT and Customer Service practices to your organisation's strategic goals to deliver higher value and improve both internal and external service satisfaction
  • Provide measurements of Key Performance Indicators to demonstrate compliance and measure improvements
  • Introduce continuous improvement to all your service processes to keep your CSAT scores high.

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