Fusion SUPPORT is our Managed Service offering which we developed to protect the investment you have made in Salesforce. This service would typically start following completion of a HEALTH CHECK.
This is a totally flexible service built to match your individual needs. We can support with simple password reset requests, through to more complex integration needs. This delivers the outcome of being able to maintain and improve your Salesforce instance without the need for you to retain your own team of technical experts on staff.
To realise the optimum return on your investment in Salesforce, it is vital to assign resources to pro-actively maintain and develop the platform. Fusion SUPPORT is a set of complementing services aimed at this proactive management of the solution. Encapsulating the application, the force.com platform and all related integrations with other applications.
Typical Examples are:
- User Administration
- Advisory Support
- Minor Application Enhancements
- License Management
- Data Management
- Preventive Maintenance
- Continuous Service Improvement
We are able to offer a full range of support packages from simple bundles of support days if your needs are light, all the way through to 24/7 named resource packages.