IT Asset Management is the single most fundamental element supporting digital initiatives. And as new innovative digital services come to market, vast array of assets need to be managed, maintained, and secured. In this video we look at a very effective way of building a roadmap that helps to mature your IT Asset Management capability. […]
Fusion Global Business Solutions India’s office in Indore celebrated its 2nd Foundation Day Anniversary in August 2021. The event was rightly themed “A New Beginning”, since the hybrid event was attended by a significant number of team members for the first time in-person over the last 18 months. This was a day to glance back […]
High quality, trusted, easily accessible IT asset data is the panacea for any medium to large IT organisation. But getting there is a long challenging task. Until now! In this video we explain a proven approach for improving the quality of data held in the CMDB: Step 1: Identify who will be using the data […]
Building CMDB can be long hard task, with little value to show for it. That’s because most organisations start off by populating the CMDB with little consideration for the needs of the consumers. In this video we are taking a look at a top down approach when building an IT Asset Management function that will […]
IT Asset & Configuration Management the entire workings of IT, without digital services grind to a halt. In this video we are taking a look at 3 key principles when building an IT Asset Management function that will help deliver real business outcomes in 2-4 months: 1. Don’t boil the ocean. Go top down. 2. […]
Do you find yourself spending too much time trying to put out fires and track down root causes due to unplanned downtime? Not only do unplanned outages eat away at time that could be focused on innovative projects but it also can cause a loss in revenue, poor customer experience, or a damaged reputation. Imagine […]
As the evolving digital economy continues to blur the boundaries between B2C and B2B, organisations are rapidly transforming the way they acquire and retain customers. And digital service catalogue, when implemented well, provides a great shopping window for customers (B2B or B2C) to consume services. This video highlights 5 critical capabilities for a successful self-service […]
For businesses to effectively manage their customers, they need Service Management. And for Service Management to be optimised and tuned into the way customers engage with the business, a lot of data reporting and analytics is required. But we have a problem: 90%+ of the data held in Service Management systems are unstructured data. This […]
Fusion Global Business Solutions has continued to invest in AI Talos to support the delivery of its Outcomes Based Services using a data-led approach. AI Talos uses AI algorithms, machine learning and NLP with Fusion’s unique service management and automation experience to rapidly analyse structured and unstructured data to provide otherwise invisible insights. Fusion then […]
The onset of Covid-19 has changed the way we work permanently. We certainly have entered the world of the “new normal” with more things happening online than ever. Within the IT world, we have seen organisations shift to remote working and using self-service to deliver services using online methods. This will continue and marks a […]
This post was originally published on BMC Blogs https://bit.ly/2kdgy8s Once the stuff of science fiction stories, artificial intelligence (AI) is moving into the mainstream. Practical applications are rapidly emerging and businesses are exploiting AI apps to deliver significant value. In particular, cognitive computing capabilities are now performing many routine, mundane tasks that humans have been […]