Through the A-Z of Digital Acceleration videos published in 2021 we’ve talked about the role of AI in helping to prioritise investment and identify areas for service optimisation. We looked at critical capabilities needed to deliver omni channel self-service to your customers quickly. And we discussed a maturity roadmap for bringing control and governance over […]
No industry has been under the spotlight more in the last two years than healthcare, which was forced to both embrace—and accelerate—its digital transformation to respond to the pandemic. Health Service Journal (HSJ), one of UK’s largest digital healthcare publications, has explored the essential need to put “backroom” IT functions in place to support healthcare’s […]
Imagine walking into a coffee shop and placing an order…. You pay up and wait and with anticipation while observing the barista at work. And this is what you see: She walks over there to grab a cup and a lid. She walks back, takes out the portafilter and bashed out the used coffee. Then […]
In this short video we look at how our unique ready-made Accelerated Service Catalog with more than 100 services can help drive self-service within 2-3 weeks, helping you to boost your efforts in delivering a critical mass service catalog quickly. If you have ever tried to build a service catalog, then idea of snakes and […]
This is a short demonstration of Fusion’s unique ready-made Accelerated Service Catalog with more than 100 services. The templated self-service requests configured span across hardware, software, HR, Facilities and Infrastructure Service, and are backed by automation bots to help drive customer experience and reduce operating costs, lighten service desk workload, and improve productivity and time […]
You may be just starting your cloud journey, been doing it for over a year, or have already migrated a large number of services to cloud. While most IT organisations look to leverage cloud to free up IT resources, increase speed and reduce costs, they lack the critical capabilities to achieve these migrations in a […]
Self-Service automation is the holly-grail of IT Service Management. The idea is to provide users with what they are looking for, accessible from anywhere and at any time. And fulfilment automation is the key ingredient that makes Self-Service make so much financial sense to IT. However, for high Self-Service adoption organisations need to take a […]
IT Asset Management is the single most fundamental element supporting digital initiatives. And as new innovative digital services come to market, vast array of assets need to be managed, maintained, and secured. In this video we look at a very effective way of building a roadmap that helps to mature your IT Asset Management capability. […]
Fusion Global Business Solutions India’s office in Indore celebrated its 2nd Foundation Day Anniversary in August 2021. The event was rightly themed “A New Beginning”, since the hybrid event was attended by a significant number of team members for the first time in-person over the last 18 months. This was a day to glance back […]
High quality, trusted, easily accessible IT asset data is the panacea for any medium to large IT organisation. But getting there is a long challenging task. Until now! In this video we explain a proven approach for improving the quality of data held in the CMDB: Step 1: Identify who will be using the data […]
Building CMDB can be long hard task, with little value to show for it. That’s because most organisations start off by populating the CMDB with little consideration for the needs of the consumers. In this video we are taking a look at a top down approach when building an IT Asset Management function that will […]
IT Asset & Configuration Management the entire workings of IT, without digital services grind to a halt. In this video we are taking a look at 3 key principles when building an IT Asset Management function that will help deliver real business outcomes in 2-4 months: 1. Don’t boil the ocean. Go top down. 2. […]
Do you find yourself spending too much time trying to put out fires and track down root causes due to unplanned downtime? Not only do unplanned outages eat away at time that could be focused on innovative projects but it also can cause a loss in revenue, poor customer experience, or a damaged reputation. Imagine […]
As the evolving digital economy continues to blur the boundaries between B2C and B2B, organisations are rapidly transforming the way they acquire and retain customers. And digital service catalogue, when implemented well, provides a great shopping window for customers (B2B or B2C) to consume services. This video highlights 5 critical capabilities for a successful self-service […]
For businesses to effectively manage their customers, they need Service Management. And for Service Management to be optimised and tuned into the way customers engage with the business, a lot of data reporting and analytics is required. But we have a problem: 90%+ of the data held in Service Management systems are unstructured data. This […]
Fusion Global Business Solutions has continued to invest in AI Talos to support the delivery of its Outcomes Based Services using a data-led approach. AI Talos uses AI algorithms, machine learning and NLP with Fusion’s unique service management and automation experience to rapidly analyse structured and unstructured data to provide otherwise invisible insights. Fusion then […]
The onset of Covid-19 has changed the way we work permanently. We certainly have entered the world of the “new normal” with more things happening online than ever. Within the IT world, we have seen organisations shift to remote working and using self-service to deliver services using online methods. This will continue and marks a […]
This post was originally published on BMC Blogs https://bit.ly/2kdgy8s Once the stuff of science fiction stories, artificial intelligence (AI) is moving into the mainstream. Practical applications are rapidly emerging and businesses are exploiting AI apps to deliver significant value. In particular, cognitive computing capabilities are now performing many routine, mundane tasks that humans have been […]