Tag Archives: customer service

Customer Service vs Technical Support: What’s the Difference?

This post was originally published on BMC Blogs https://bit.ly/2M2c9AR Introduction Business Dictionary defines customer support as “Range of services provided to assist customers in making cost effective and correct use of a product,”1 while technical support is “User-friendly assistance for individuals having technical problems with electronic devices.”2 Customer Service and Technical Support both have their […]