Tag Archives: Digital Transformation

The Role of AI in Improving Customer Experience

For businesses to effectively manage their customers, they need Service Management. And for Service Management to be optimised and tuned into the way customers engage with the business, a lot of data reporting and analytics is required. But we have a problem: 90%+ of the data held in Service Management systems are unstructured data. This […]

3 Rules to Help Accelerate Digital Transformation Programmes

Organisations are working hard to support their digital transformation programs, but the key question is what areas they should focus on to get the highest level of returns? After all, there are often hundreds of programmes in play supporting revenue generation, cost optimisation and risk mitigation initiatives across mid-large enterprises. To give an answer to […]

Fusion and NTT Data are Working in Partnership to Transform Telecom Operators Service Management Capability

Connectivity has proven to be critical for people and businesses alike as the pandemic unravelled established norms of living and working. Telcos stepped up to meet the surge in demand for connectivity and support when it was most needed. With this increased level of demand, an overwhelming need for telcos to rapidly pivot to keep […]

Applications for BMC Helix that support Agile Working

Fusion Global Business Solutions supports enterprise agility: We are pleased to announce the release of two new applications that extend your use of BMC Helix: Agility Suite and Visual Boards.  Organizations are introducing agile and DevOps processes beyond IT, spanning all lines of business to support the agility and customer experience necessary to stay competitive […]

Fusion Global Business Solutions partners with Jitterbit

Fusion GBS expands its market-leading technology partnerships with the API transformation company, empowering businesses to rapidly innovate and make faster, more effective decisions. Fusion Global Business Solutions, a specialist in delivering measured outcomes for enterprise customers with AI-powered service management and operations, today announced its partnership with Jitterbit, to securely integrate any cloud or on-premises […]

Capturing the potential of digital technology in the NHS sector

How well do we understand the NHS shift to cloud and automation technologies? Do we understand the common challenges faced in the adoption of new digital solutions? The importance of these investments? At Fusion Global Business Solutions, we’ve partnered with National Health Executive, BMC Software and The Dudley Group NHS Trust to better understand these […]

Fusion Global Business Solutions partners with LogicMonitor

Fusion GBS expands its market-leading technology partnerships with the cloud-based IT monitoring company, enabling businesses to better plan for change. Fusion Global Business Solutions, a specialist in delivering measured outcomes for enterprise customers with AI-powered service management and operations, today announced its partnership with LogicMonitor, a leading cloud-based IT infrastructure monitoring intelligence and observability platform. […]

Fusion partners with Automation Anywhere

Our focus is on business outcomes — improving your business, not merely your IT. As the supplier of choice for enterprise customers undergoing outcomes-based digital transformation, we know what your organisation aims to do: leverage agile technologies, modernise existing IT, and ensure consistently secure, available, and reliable technology services for your employees and your company. […]

Capacity Management – Where is my Crystal Ball when I need it?

This is a blog about capacity management (the reference to “crystal ball” to guide our future decisions), covering challenges, lessons learned and interesting topics.  This time we will use the COVID-19 pandemic to illustrate the challenges of capacity management for IT in the enterprise. I am not aware that any of our major customers had […]

What is IT Cost Transparency? IT Cost Transparency Explained

This post was originally published on BMC Blogs https://bit.ly/2JLDASO As budgets for IT seem to be on the rise and the importance of a solid technology team only increases, more and more organizations are realizing the necessity of being honest about costs, both to stakeholders and staff as well as to consumers. For a majority […]