Tag Archives: Enterprise Service Management

Boring Boring ITSM – Improving Service Management Agility

In my last blog – Boring Boring ITSM and Covid 19, I discussed three overriding areas within the roadmap for digital transformation that organisations need to consider. Alongside AI & Automation and effective use of Cloud, I introduced some key areas that improve Service Management Agility to support transformation programmes.   In order to add some more colour and provide […]

10 Trends That Will Impact the Future of ITSM and IT Operations

What will the future of IT Service Management (ITSM) and IT Operations look like? For me, it’s best to start with two things about modern business that are now both apparent and very important and these will both influence the future of ITSM and IT Operations. Firstly, success in any business is due to the […]