Tag Archives: Enterprise Service Management

Alongside AI & Automation and effective use of Cloud, Service Management Agility is key to support transformation programmes. In order to add some more colour and provide some more value to the readers of this blog series, here are further thoughts on those areas. Use transition as an opportunity to transform. For example if you migrate […]

What will the future of IT Service Management (ITSM) and IT Operations look like? For me, it’s best to start with two things about modern business that are now both apparent and very important and these will both influence the future of ITSM and IT Operations. Firstly, success in any business is due to the […]