Tag Archives: frm

The Role of AI in Improving Customer Experience

For businesses to effectively manage their customers, they need Service Management. And for Service Management to be optimised and tuned into the way customers engage with the business, a lot of data reporting and analytics is required. But we have a problem: 90%+ of the data held in Service Management systems are unstructured data. This […]

3 Rules to Help Accelerate Digital Transformation Programmes

Organisations are working hard to support their digital transformation programs, but the key question is what areas they should focus on to get the highest level of returns? After all, there are often hundreds of programmes in play supporting revenue generation, cost optimisation and risk mitigation initiatives across mid-large enterprises. To give an answer to […]

Fusion and NTT Data are Working in Partnership to Transform Telecom Operators Service Management Capability

Connectivity has proven to be critical for people and businesses alike as the pandemic unravelled established norms of living and working. Telcos stepped up to meet the surge in demand for connectivity and support when it was most needed. With this increased level of demand, an overwhelming need for telcos to rapidly pivot to keep […]

Fusion Global Business Solutions announces re-branding of VIPCON to Fusion Germany

The merger of Fusion Global Business Solutions and VIPCON in 2019 brought together two leading businesses in Service Management and Operations. Sharing one brand completes the integration of the two by creating One Team – One Fusion to better serve our customers and partners, for whom we combine real global coverage in three continents with […]

Improving Service Management Agility

Alongside AI & Automation and effective use of Cloud, Service Management Agility is key to support transformation programmes. In order to add some more colour and provide some more value to the readers of this blog series, here are further thoughts on those areas. Use transition as an opportunity to transform. For example if you migrate […]

Applications for BMC Helix that support Agile Working

Fusion Global Business Solutions supports enterprise agility: We are pleased to announce the release of two new applications that extend your use of BMC Helix: Agility Suite and Visual Boards.  Organizations are introducing agile and DevOps processes beyond IT, spanning all lines of business to support the agility and customer experience necessary to stay competitive […]

Fusion Global Business Solutions partners with Jitterbit

Fusion GBS expands its market-leading technology partnerships with the API transformation company, empowering businesses to rapidly innovate and make faster, more effective decisions. Fusion Global Business Solutions, a specialist in delivering measured outcomes for enterprise customers with AI-powered service management and operations, today announced its partnership with Jitterbit, to securely integrate any cloud or on-premises […]

Fusion announces AI Talos enhancements in support of its data-led approach to accelerating digital transformation

Fusion Global Business Solutions has continued to invest in AI Talos to support the delivery of its Outcomes Based Services using a data-led approach. AI Talos uses AI algorithms, machine learning and NLP with Fusion’s unique service management and automation experience to rapidly analyse structured and unstructured data to provide otherwise invisible insights. Fusion then […]

Virtual Onboarding during the Pandemic

The last year has been unique from various perspectives for most of us. The pandemic created a never seen before challenge for businesses worldwide. Employees around the world had to improvise and adjust to a different manner of working. In all this uncertainty, it was business as usual for Fusion Global Business Solutions in India. […]

Self-Service Coming of Age

The onset of Covid-19 has changed the way we work permanently. We certainly have entered the world of the “new normal” with more things happening online than ever. Within the IT world, we have seen organisations shift to remote working and using self-service to deliver services using online methods. This will continue and marks a […]

Capturing the potential of digital technology in the NHS sector

How well do we understand the NHS shift to cloud and automation technologies? Do we understand the common challenges faced in the adoption of new digital solutions? The importance of these investments? At Fusion Global Business Solutions, we’ve partnered with National Health Executive, BMC Software and The Dudley Group NHS Trust to better understand these […]

Fusion Global Business Solutions partners with LogicMonitor

Fusion GBS expands its market-leading technology partnerships with the cloud-based IT monitoring company, enabling businesses to better plan for change. Fusion Global Business Solutions, a specialist in delivering measured outcomes for enterprise customers with AI-powered service management and operations, today announced its partnership with LogicMonitor, a leading cloud-based IT infrastructure monitoring intelligence and observability platform. […]

Fusion prepared for ISO 27001 status to cover new Indore office

Fusion are pleased to confirm that the newly opened office in Indore has now completed the ISO 27001 audit process required prior to having this ISO certification status extended to the region. Auditors have carried out a thorough review and recommended that Fusion are granted a scope extension to cover their Indian operations. The local […]

Fusion & VIPCON join forces

New major milestone reached as we announce that VIPCON GmbH joins the Fusion family to strengthen global growth strategy. Expansion into Germany provides footholds in Munich, Frankfurt and Hamburg as the next step for Fusion in a series of planned moves into new international markets. LONDON – August 1st, 2019 – Service management company and […]

IR35 – Will it come to the private sector and what does it mean for you?

IR35 legislation was first introduced in 2000, and is designed to combat tax avoidance by workers supplying their services to clients via an intermediary, such as a limited company, but who would be an employee if the intermediary was not used. With IR35 rules for the public sector introduced in April 2017, the responsibility has […]

Fusion is 20 years old!

This month marks 20 years of trading for Fusion. We would like to thank all the Fusion stakeholders – team members, BMC staff and customers (past and present) for their hard work, support and encouragement and look forward to working together in the future. From the beginning, we wanted to be seen as a business […]