Tag Archives: IT Service Management

Boring Boring ITSM – Improving Service Management Agility

In my last blog – Boring Boring ITSM and Covid 19, I discussed three overriding areas within the roadmap for digital transformation that organisations need to consider. Alongside AI & Automation and effective use of Cloud, I introduced some key areas that improve Service Management Agility to support transformation programmes.   In order to add some more colour and provide […]

Getting IT Results Today with IT Artificial Intelligence

This post was originally published on BMC Blogs https://bit.ly/2kdgy8s Once the stuff of science fiction stories, artificial intelligence (AI) is moving into the mainstream. Practical applications are rapidly emerging and businesses are exploiting AI apps to deliver significant value. In particular, cognitive computing capabilities are now performing many routine, mundane tasks that humans have been […]