Tag Archives: ITSM

Boring Boring ITSM – Improving Service Management Agility

In my last blog – Boring Boring ITSM and Covid 19, I discussed three overriding areas within the roadmap for digital transformation that organisations need to consider. Alongside AI & Automation and effective use of Cloud, I introduced some key areas that improve Service Management Agility to support transformation programmes.   In order to add some more colour and provide […]

What is IT Cost Transparency? IT Cost Transparency Explained

This post was originally published on BMC Blogs https://bit.ly/2JLDASO As budgets for IT seem to be on the rise and the importance of a solid technology team only increases, more and more organizations are realizing the necessity of being honest about costs, both to stakeholders and staff as well as to consumers. For a majority […]

Fusion Support Services – An interview with Marianne Reeves

Fusion are a leading BMC Support Partner with the largest dedicated support team in Europe offering 24×7, global support that goes beyond a basic break-fix service. Our BMC Support Services are modelled on our customers’ requirements and can be tailored to ensure all areas of the service are managed, including the underlying database technologies. We […]

Getting IT Results Today with IT Artificial Intelligence

This post was originally published on BMC Blogs https://bit.ly/2kdgy8s Once the stuff of science fiction stories, artificial intelligence (AI) is moving into the mainstream. Practical applications are rapidly emerging and businesses are exploiting AI apps to deliver significant value. In particular, cognitive computing capabilities are now performing many routine, mundane tasks that humans have been […]

What is IT Agility? IT Agility Explained

This post was originally published on BMC Blogs – http://spr.ly/61104Dntoe In the ever-evolving world of information technology, being able to effectively respond to market changes is a difficult but critical task. As organizational capabilities change, so must IT processes, and sometimes it can be necessary to reconfigure or completely replace information technology systems in response […]

IR35 – Will it come to the private sector and what does it mean for you?

IR35 legislation was first introduced in 2000, and is designed to combat tax avoidance by workers supplying their services to clients via an intermediary, such as a limited company, but who would be an employee if the intermediary was not used. With IR35 rules for the public sector introduced in April 2017, the responsibility has […]

5 essential points to consider when choosing a software vendor’s channel partner

“Our success has really been based on partnerships from the very beginning.” Bill Gates   It’s broadly acknowledged that partners in the IT space add value to vendors. Let’s give an example here – with over 60,000 channel partners, Cisco’s channel strategy revealed that “85% of products and services revenue is directly linked to its […]

Has Sales changed in the last 10 years?

In my opinion fundamentally yes it has in some aspects, but also fundamentally no! (Confused? Read on and I will explain) It always pains me, but salespeople don’t always have the best reputation. It’s sad, because as a dyed in the wool B2B salesperson, I know how conscientious many of us are, and how much […]

What you need to know about GDPR and How Control-M can help

This post was originally published on BMC Blogs – http://spr.ly/61100DnMoA There’s been a lot of talk about the upcoming General Data Protection Regulation requirements and the potential penalties for non-compliance, but I thought it would help to provide you with some facts. Here’s 250 pages of GDPR information condensed into 10 bullets: Don’t have a […]

10 Trends That Will Impact the Future of ITSM and IT Operations

What will the future of IT Service Management (ITSM) and IT Operations look like? For me, it’s best to start with two things about modern business that are now both apparent and very important and these will both influence the future of ITSM and IT Operations. Firstly, success in any business is due to the […]