Tag Archives: support

Customer Service vs Technical Support: What’s the Difference?

This post was originally published on BMC Blogs https://bit.ly/2M2c9AR Introduction Business Dictionary defines customer support as “Range of services provided to assist customers in making cost effective and correct use of a product,”1 while technical support is “User-friendly assistance for individuals having technical problems with electronic devices.”2 Customer Service and Technical Support both have their […]

Fusion Support Services – An interview with Marianne Reeves

Fusion are a leading BMC Support Partner with the largest dedicated support team in Europe offering 24×7, global support that goes beyond a basic break-fix service. Our BMC Support Services are modelled on our customers’ requirements and can be tailored to ensure all areas of the service are managed, including the underlying database technologies. We […]