News

The Secret of our Success

8th August 2017

Why is it often the best stories that you aren’t allowed to tell? As a marketing manager with a global remit, my oversight includes a lot of seriously impressive projects and achievements. I’ve been with Fusion now for 3 years and am continuously surprised and impressed with the scale, skill and success of the projects we undertake. The challenge is that while there are textbook examples of innovation and sometimes artistic delivery of robust and complex solutions for massive companies with hous...

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The Secret of our Success

Keyvan’s 14k swim for Alzheimers – Update 25

7th August 2017

At last! I have been working towards the 6th August since early January. Counting the weeks down fast, one after another. And then we get to the final week. How long is a week? Well blooming long time when you are tapering off the swimming mileage AND eating plenty of carbs to mess you up completely. So as weeks go, it was slow. Saturday…the day the nerves hit me. You might ask why? Been doing all the training. Have completed several 10+K swims in the lake. Why the worry? Well, perhaps beca...

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Keyvan’s 14k swim for Alzheimers – Update 25

Fusion Strengthens Leadership Team

31st July 2017

I am delighted to announce a change to our management team. This change underpins Fusion’s continued growth and success within the IT industry and shows our commitment to developing the next generation of leaders. Sunil Duggal Sunil Duggal has been appointed to the position of UK Sales and Marketing Director. Sunil joined Fusion four years ago as Director of Fusion Resource Management where he was responsible for building the internal and customer facing recruitment team. His recent appointmen...

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Fusion Strengthens Leadership Team

Keyvan’s 14k swim for Alzheimers – Update 24

31st July 2017

Tick Tock.....1 week to go! 210 days, 30 weeks, 25 blogs…gone. 368,526 meters of swimming in 131 sessions….gone. Sped up from 1m:59s / 100m to 1m:42s / 100m over 1,500m. £5,060 raised (so far) by an amazing 121 contributors. Didn’t think I had that many friends! I am very grateful for everyone’s help in getting me this far. [caption id="attachment_1752" align="aligncenter" width="1024"] The amazing Lake 32.[/caption] And now the last week is here. A bit of a funny...

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Keyvan’s 14k swim for Alzheimers – Update 24

Keyvan's 14k swim for Alzheimers - Update 23

25th July 2017

Tuesday morning. 5:00 am. I wake up and immediately feel serious stiffness and pain in my shoulder. Can’t move my right arm. Panic stricken, I am lying in bed moving my arm above my head trying to figure out which types of movement hurts the most. Pin sharp shrilling pain, right at the heart of the joint. Then I think back. I swam 10.5K on Sunday. All was great. Monday morning, I was tired but felt great. Monday evening, having beer by the BBQ and thinking I could go for a 12K swim next weeken...

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Keyvan's 14k swim for Alzheimers - Update 23

My Journey as a Fusion Graduate

25th July 2017

The Graduate Scheme here is an excellent way of getting someone completely unfamiliar with BMC products up to speed. In 3 short months, I went from being completely oblivious to what Remedy was, to being able to create my own application for it. After my intensive induction I was ready for the field and joined the team working with one of our customers in a secure environment much sooner than I expected. Of course, it did help that I wasn’t technically a graduate any more. I’d had a year’s in...

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My Journey as a Fusion Graduate

What is it like being a Graduate at Fusion? My Journey so far!

19th July 2017

My name is Nikita Parmar and I was given the great opportunity to join Fusion’s Graduate Scheme in September 2016. This is my account of what I learnt along the way and how Fusion helped me put my University days into practice! At the start of the scheme, I did some training courses for BMC Software and achieved some certifications. This allowed me to gain a deeper understanding of what the company does and what they provide. I was given the task of having to create a timesheet management sys...

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What is it like being a Graduate at Fusion? My Journey so far!

The changing face of digital customer experience

18th July 2017

According to Gartner, renovating the customer experience is a digital priority, with half of all consumer goods and product investments directed to improving this. In a recent round-table event I attended with some of the largest global Systems Integrators, customer experience and engagement was considered to be a major factor affecting their ability to be successful in winning new business from what is perhaps perceived to be a more traditional base. The standard that has been set by the consum...

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The changing face of digital customer experience

Keyvan's 14k swim for Alzheimers - Update 22

17th July 2017

Like a prisoner, striking off the weeks before the time is up….before the Thames 14K swim event starts. And now we are on to the final straight. Sessions are getting longer, harder, more painful, more tiring….and more enjoyable (afterwards)! Today was the last time the South West Swim Team got together for our longest swim yet, before the event on Sunday 6th August. The 14K route is divided into 4 legs by 3 locks. This means we have to climb out and back in 3 times, with the first 2 le...

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Keyvan's 14k swim for Alzheimers - Update 22

My volunteering journey in India - Improving the lives of women & children with iSpiice

11th July 2017

After a day of trekking in Sapa, Vietnam in March 2017, I ended up in a local’s house along with a group of strangers whom I met 2 days earlier in Vietnam for an overnight stay. I met a young Guitarist called Pete on my trip who shared his experience of volunteering in India at the bottom of the Himalayas to teach young kids in the rural villages of Dharamsala (McLeod Ganj – residence of Dalai Lama). I was pleasantly surprised to have this conversation as I was thinking of doing this myself,...

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My volunteering journey in India - Improving the lives of women & children with iSpiice

Fusion Graduate Scheme - My experience so far!

10th July 2017

I joined Fusion in September 2016, after having just finished university and graduating with a degree in Computational Mathematics. From here, me and my fellow graduates would embark on a three month graduate training scheme, based at Fusion’s head offices in Hounslow. During the three month period we would be exposed to all areas of the Fusion business, as well as some of the technology we would be working with. This encompassed talks from each of the departmental managers, outlining the role t...

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Fusion Graduate Scheme - My experience so far!

Fatboy Slim - Dropping pounds for charity

10th July 2017

At the close of last year during a moment of reflection on the year ahead, John Mohan our beloved CEO asked what I was thinking. I shared my thoughts about wanting to lose weight and looking for motivation and so he proceeded to take my notepad and furiously start scribbling in it. He would look up every once in a while with his account face on do some mental maths and then continue scribbling. When he handed back my pad in it he had set me a challenge. It read: 20kg down by 31/12/2017 5kg ...

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Fatboy Slim - Dropping pounds for charity

Keyvan's 14k swim for Alzheimers - Update 21

8th July 2017

My first competition done. The Weekend swimming in the bag. I look at the diary and count the weeks left. Four. While having a couple of beers on Sunday night, I reflect on the race….in the bustle of swimming amongst many other athletes in very tight formation, at times, I put form and technique on the shelf, and picked up survival and racing strategy. But there were moments during the race that I was ahead of our group for several hundred meters with my survival suit still on, wher...

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Keyvan's 14k swim for Alzheimers - Update 21

Fusion Graduate Scheme – Do you want to know more?

3rd July 2017

Wings and that… The Graduate Scheme is a 3-year programme introduced by Fusion Global Business Solutions taking on graduates pursuing a career in IT Consultancy. It consists of intense training and mentoring with hands on experience shadowing some of Fusions experienced consultants across a variety of projects. The combination of training and work experience makes the Fusion Graduate Scheme a great opportunity for graduates to start building their careers in the IT industry. Sounds interestin...

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Fusion Graduate Scheme – Do you want to know more?

Keyvan's 14k swim for Alzheimers - Update 20

1st July 2017

The goal that I set myself 6 months ago training for 2 swim marathons in 1 month, and raising £5,000 for Alzheimer’s Society, became that much more real with a 2 mile race earlier today. Was I nervous? Heck, no! I had no idea what was coming my way. The last time I raced was way way back. Back in Iran, around 1978. And that was skiing, not swimming. So my experience of competitive sport, and in particular swimming, has been non-existent. To prepare for this race, I turned for some sound ...

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Keyvan's 14k swim for Alzheimers - Update 20

Keyvan's 14k swim for Alzheimers - Update 19

24th June 2017

Beep…beep…beep…buzz…buzz…buzz..3:30 am. It’s been a hot night with little sleep. Hey stupid! Wake up! Time to go swimming! Time for a 4K Red Mist session. The Red Mist session is a timed endurance swimming set, often over 3K. The beeper under the cap tells you how fast you should be swimming, while after every set, the time drops by 0.5s; so although you start off at what seem to be a slow pace, the long distance, coupled with short 30s rest between the sets and increasing pace, makes ...

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Keyvan's 14k swim for Alzheimers - Update 19

Managed Service and The Art of Motorcycle Maintenance

19th June 2017

Ask a hundred ‘experts’ what managed service means and you’ll get a hundred fifty different answers. In its heyday, large scale outsourcing became a catch all; an umbrella term for pretty much anything you can throw over the fence to a third-party provider to the extent that its meaning became diluted. And that was the problem. It proved to be difficult to price up, difficult to track, difficult to measure and very costly to replace with a competitive provider. This is why Managed Services...

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Managed Service and The Art of Motorcycle Maintenance

Keyvan's 14k swim for Alzheimers - Update 18

18th June 2017

Twenty-one weeks gone. Seven weeks left. Take out the taper week before the event and only six to go. Just for my own sake I am going to say this again….6 weeks to go!! Probably time to dust off the swimming map and figure out what the 14K swim looks like! I suppose in a way it doesn’t matter as we are just swimming down the river, but that stretch of the water has 3 locks. Three times to get out. Three times to walk several hundred feet. Three times jump back in the water and get going again...

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Keyvan's 14k swim for Alzheimers - Update 18

Corporate Social Responsibility – Are you doing the right thing?

12th June 2017

Some 18 years ago, when we established Fusion from the ashes of a PLC conglomerate, we knew what we wanted to do business wise and how to go about doing it, but we paused (it was a hand-break stop if I am to be honest) and asked ourselves the question, what should we do that would make a difference and mark us out from every other SME out there? We wanted to put something back, something tangible, (talk is cheap, is so true). Now, some management consultant would label that up as the beginning o...

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Corporate Social Responsibility – Are you doing the right thing?

Keyvan's 14k swim for Alzheimers - Update 17

10th June 2017

Four long wide lanes, occupying only a third of the pool. Despite the crystal clear water, the lanes are so long you can’t see the other side [yes – I was wearing my prescription goggles!]. The 6:30 Cheltenham swimming squad crammed in one lane. All 30 of them. Tin of sardines, while the other 3 lanes are practically empty! [caption id="attachment_1336" align="aligncenter" width="1024"] Sandford Park Lido[/caption]   Standing by a large Victorian style water outlet on the side of the p...

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Keyvan's 14k swim for Alzheimers - Update 17

Keyvan's 14k swim for Alzheimers - Update 16

3rd June 2017

Picture this. 6:30 am. No breeze. No waves. No one around. No one in the water. Just the late dawn chorus. A duck and 5 chicks nearby. Two swans to the far left. And we step in. The night before: Make power balls….check. Soak yourself in electrolyte….check.Blog 17 (6 of 6).jpg Antihistamine….check. Watch a few Swim Smooth videos. The catch. The damn catch. Morning breaks. 4:30. Can’t sleep. Excitement, come anxiety is taking hold. Drink more electrolyte. Drink coffee…Wake ...

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Keyvan's 14k swim for Alzheimers - Update 16

Keyvan's 14k swim for Alzheimers - Update 15

28th May 2017

I have often wondered, while my face is buried in the water, gulping for air as I come up, trying hard to keep pace with Nicola the Mermaid-come-Torpedo, what the lake surroundings look like. I have pretty much mapped the bottom of the lake by now. I see a weed, I know where I am. I see a fish, I am dead jealous! I see a faraway landmark, I know I am where I am headed. I can even tell Nicola by the type of swinger splashing that she makes as she lightweight of what to me seems particularly d...

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Keyvan's 14k swim for Alzheimers - Update 15

Tough Mudder London West 2017

26th May 2017

Daniel's Tough Mudder Fundraising Challenge Some may be aware that 2017 is a year of change personally with a sponsored effort to lose 20kg. As part of this goal I decided to undertake some benchmark activities at intervals throughout the year to gauge my fitness and progress and also as a fund raising exercise. The first of these was Tough Mudder London West, held just outside of Henley-on-Thames in Buckinghamshire. The Day The day was a bleak and cold start with high winds and the co...

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Tough Mudder London West 2017

Fusion announces 77% sales growth in US

24th May 2017

Gold BMC partner, Fusion Global Business Solutions, has today announced rapid expansion in the US through their US based subsidiary with sales growth of 77%. (Y/Y) The team increased in size in FY2016/2017 with an additional 5 people joining their US team. Additionally with the continued support from BMC Software, Fusion has also signed a number of new “blue-chip”customers. Fusion have recently run marketing events with BMC in New York, Chicago and Boston, attracting fantastic interest from n...

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Fusion announces 77% sales growth in US

Keyvan's 14k swim for Alzheimers - Update 14

21st May 2017

I reckon John Denver wrote this song while dipping his toes into some Colorado lake. Lake 32 Sunday. Awake at 4:20. Excited by the long swim ahead. 6:50 am. Nicola the Mermaid-come-Torpedo and I start our first big parameter lap. I keep telling myself: Go slow. Go slow. You have 6-7K coming up. Keep to the 66 strokes per min beat, which emanates from my tempo trainer trapped under my cap. A melodic monotone….beep….beep…beep. I can’t really explain it, but in silky smooth water, I ...

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Keyvan's 14k swim for Alzheimers - Update 14

Keyvan's 14k swim for Alzheimers - Update 13

20th May 2017

In my continued quest to raise £5,000 for Alzheimer’s Society, I have been writing and calling 300+ friends, colleagues and customers, asking them for their forgiveness and their money! It is an odd and, on many occasions, an embarrassing experience. It is not the English way of doing things. It is not the conservative way. You are supposed to just put it out there and if people want to, they will come to you. Some don’t have the spare cash. Some make regular donations to other charities. S...

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Keyvan's 14k swim for Alzheimers - Update 13

Keyvan's 14k swim for Alzheimers - Update 12

13th May 2017

A note to self…."Next time you befriend anyone near the lake, do your research work beforehand, bro!”…. Find out 2 things before it is too late: How fast do they normally swim? Are they signed up for any competitions that may not fall in line with your own timeline? Point 1. Having been swimming with Nicola the Mermaid-come-Torpedo for the past 5 weeks, I have come to learn how fast she is in the water. There are the occasional teasings, where she stays on my shoulder for 800-1000...

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Keyvan's 14k swim for Alzheimers - Update 12

Keyvan's 14k swim for Alzheimers - Update 11

6th May 2017

red mist: …used in reference to a fit of extreme anger that temporarily clouds a person’s judgement. Arguably, my favourite swimming set is the Red Mist. These are endurance sessions, where you swim slightly slower than your CSS pace  over longer distances. These sessions are called Red Mist, because they are mentally challenging to complete and sometimes during the session a lot of negative thoughts come into the head, which you need to put aside – this is the Red Mist descending on you! Goo...

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Keyvan's 14k swim for Alzheimers - Update 11

Keyvan's 14k swim for Alzheimers - Update 10

22nd April 2017

Next week marks the half way point in my preparation for the Thames 14K swim marathon followed shortly after by the Dart 10K. In that time I have made some wonderful friends, learnt to swim far more efficiently and in the process drank a whole swimming pool worth of water! It has been hard at times. Getting up at 4:45 for a hard swim session in the pool at 6 is tough. Going to the pool at 9pm for a  technique session is hard. Dale, Jason and I along with another 10 squad swimmer aft...

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Keyvan's 14k swim for Alzheimers - Update 10

Keyvan's 14k swim for Alzheimers - Update 9

16th April 2017

It started all so innocently! A small pair of swimming paddles to help with feeling the water at the front of the stroke, following my very smooth swimming pal, up and down the Malmesbury pool middle lane. Two months later and I have hit my ceiling. Need to get some help. Get a book. Check YouTube. Google it. And that’s how I found SwimSmooth. A quick trawl through the website and next minute I have ordered a copy of the SwimSmooth Intermediate training book with 32 training sessions ...

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Keyvan's 14k swim for Alzheimers - Update 9

Fusion Announces Strong Growth and Record Sales

10th April 2017

Global BMC partner, Fusion Global Business Solutions has today announced sales growth of 37% in 2016 bringing sales to a record £22.79M. While the UK business has contributed significantly, the US business has also grown dramatically. Fusion’s strategy of re-investing profits to sustain growth has allowed the trusted BMC partner to continue to deliver excellent service to global “blue-chip” customers with their expert people. Mark Lyttle, Chairman said “Our strong Balance Sheet, which has no ...

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Fusion Announces Strong Growth and Record Sales

Keyvan's 14k swim for Alzheimers - Update 8

8th April 2017

Saturday 8th April. 7:30. Air temperature1.5°c. Water temperature…it’s cold! It’s actually quite cold! Dense fog is hovering over the silky-smooth water. Two other swimmers in the water. I step in. Splash face to get used to the feel of the water. Brrr… Let’s go…. 200 meters in and I am acclimatising. Look up. where the heck are the buoys? Where is the shoreline? Can’t see a thing. Tempted to get my compass and map out for a spot of orienteering! I can’t see a sole. Well, I might as w...

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Keyvan's 14k swim for Alzheimers - Update 8

Keyvan's 14k swim for Alzheimers - Update 7

1st April 2017

Wetsuit on. Gloves on. Boots on. Neoprene cap on. Walking like a Egyptian mummy over from the changing room. Glad to say I am not the only one looking, well let’s just say, silly! Gently crept to the water’s edge. Looks cold. But there are people (plural) going in with just their swimming suits on. All the way up to my waist in the water now. Can’t feel a thing. Can’t be that bad. Splash my face with water….ouch, cold. Gingerly step in, all the way. Tell myself, just go with granny stroke...

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Keyvan's 14k swim for Alzheimers - Update 7

Keyvan's 14k swim for Alzheimers - Update 6

24th March 2017

The folks at Swim Smooth, whose methodology we use for all our training have analysed over 6,000 different swimming styles and categorised them into the following groups: Arnie: Lean, mean, along with big muscles. Doesn’t like using the legs. Bambino: Lacks confidence in water. Kicktastic: Likes a good old kicking in the water. Overglider: The over thinker. Analyses everything to the nth degree. Swinger: No. Not what you think! The recovery arm comes across straight. Great o...

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Keyvan's 14k swim for Alzheimers - Update 6

Keyvan's 14k swim for Alzheimers - Update 5

19th March 2017

One thing I figured out quite early on is that unlike running a marathon, where as a backstop one can walk the last few (hundred) meters, once you are in that river swimming, you have to swim all the way! A few weeks of training passed by. The re-enforced technique training sessions dramatically improved my efficiency in the water. My speed picked up quite considerably. And soon my focus moved on from training to complete the distance to doing it in a reasonable time. So how do you train...

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Keyvan's 14k swim for Alzheimers - Update 5

Keyvan's 14k swim for Alzheimers - Update 4

17th March 2017

A moment of clarity Stating the obvious, but swimming in a straight line, particularly in open water, is a really good skill to have! For one thing, it means you get to swim a shorter distance, while being prepared to adapt to constantly changing conditions in the open water: wind direction, waves and chop, blinding sunlight, etc. And this all comes from a balanced swimming action and the ability to breath on both sides. As most swimmers have a favoured breathing side, we train very hard on...

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Keyvan's 14k swim for Alzheimers - Update 4

Keyvan's 14k swim for Alzheimers - Update 3

10th March 2017

Just exactly how do you prepare for a 14K swim? I could see some small progress swimming 3 times a week through most of last year, but I felt inefficiencies pouring out of every move I made. That’s when I opted for  a 1-2-1 video analysis in an endless pool in order to have my technique pulled apart and analysed. The endless pool is like a very large Jacuzzi with a high speed smooth water jet at one end, which you swim against, while being filmed from all angles….and just like a treadmill, y...

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Keyvan's 14k swim for Alzheimers - Update 3

Keyvan's 14k swim for Alzheimers - Update 2

1st March 2017

Blind as a bat Here are some practical difficulties before I even get into the cold lake/river water next month. First day in, all excited by joining the squad for the Sunday swim. I have no idea how good they, but clearly they swim all the time and know their stuff. I get in the water. Feeling optimistic, choose the second lane…seems safest; not too fast and not too slow! Everyone is making their way in. “Now where are my swimming goggles?”… I had them with me as I stepped to the pool. I ha...

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Keyvan's 14k swim for Alzheimers - Update 2

Configuration Management in SOM or SIAM Model

1st March 2017

SOM (Service Oriented Management) or SIAM (Service Integration and Management) is described "an approach to manage multiple Suppliers of Services (Business Services as well as IT services) and integrating them to provide a single business-facing IT organisation. The aim is to seamlessly integrate interdependent services from various internal and external Service Providers into end-to-end services in order to meet business requirements." Might sound bookish however the key things to remember are ...

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Configuration Management in SOM or SIAM Model

Keyvan's 14k swim for Alzheimers

22nd February 2017

And now for something completely different I am sat in the cold changing room having just finished my first swimming session with the training squad. Left, right and centre everyone's talking about the big competitions they are training for ranging from Channel swimming to iron-man to Triathlons, some having lined up several throughout 2017. Someone asks me what my goal is for 2017. Stunned by the question I remain silent while thinking it through. After all I am only there to have fun! I am no...

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Keyvan's 14k swim for Alzheimers

Fusion Business Solutions Awarded ISO 27001 Standard

18th January 2017

Fusion Business Solutions (UK) Limited are pleased to announce certification achievement of ISO/IEC 27001:2013. This attainment is evidence of the successful implementation of this internationally recognised standard that helps organizations keep information assets secure. Fusion continues to demonstrate its commitment to the security and management of information, data protection, and continuous improvement. The decision to implement the 27001:2013 standard was a response to Fusion’s custome...

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Fusion Business Solutions Awarded ISO 27001 Standard

A 'Fresh Eyes' Review of BMC Exchange London 2016

16th November 2016

Fusion's graduate program members attended BMC Exchange in London in November. They each provided a report of the stand out messages from Exchange below. General Feedback on BMC Exchange London (By Anton Hasaj)  It was good to hear from customers about how they use the products and how these products have helped their businesses and added value. One of those customers, BT is a Fusion account. During the Digital Service Management track there was a session on the Discovery tool. It was ...

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A 'Fresh Eyes' Review of BMC Exchange London 2016

Fusion Have Another Gold Engage

3rd October 2016

Fusion Business Solutions were again a Gold Sponsor of BMC Engage 2016 from the 6th till the 9th of September 2016. Again held at the Aria Resort and Casino in sunny Las Vegas this year’s show saw over 3000 executives, users and developers converge in the desert. Gary Pruden, Fusions CTO was asked by Robin Purohit, Group President of Enterprise Solutions Organization for BMC to join him on stage for the Keynote on the Thursday of BMC Engage 2016. Gary was asked to introduce Fusion’s Secure Si...

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Fusion Have Another Gold Engage

Fusion Are DSM Partner of the Year

3rd October 2016

Fusion were big winners at BMC’s Partner Appreciation Awards is Las Vegas Nevada on the 6th of September 2016. Fusion was named the Digital Service Management Partner of the Year for EMEA highlighting the significant role Fusion plays in the region and the scope and standard of the projects delivered. The Awards recognised BMC’s outstanding partners globally and highlighted the achievements across a variety of product pillars as well as outstanding projects....

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Fusion Are DSM Partner of the Year

Fusion Graduating to the Next Level

27th September 2016

September 19th saw a new wave of graduates join Fusion through the highly successful graduate program. The group comprising Jonathan Hercock, Nikita Parmar, Stephen Gale and William Collyer join under the watchful eye of Fusion veteran Maxime Saporta. The 12 month program consists of intense training and mentoring with hands on experience shadowing some of fusions experienced consultants across a variety of projects. The graduates bring a cross section of skills and experience from Computer S...

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Fusion Graduating to the Next Level

Sunil's Marathon For Marigold

25th April 2016

Sunil Duggal the Director of Fusion Resource Management has completed the 2016 London Marathon on behalf of the charity Unique who assist families of children with rare chromosome disorders. He was inspired by his own daughter Marigold, who was born with a rare chromosome disorder which is still to be thoroughly diagnosed. Sunil says: “Marigold has been happily developing slowly and in her own way. She, and her older brother, are the lights in our lives, but living with our own challenges has...

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Sunil's Marathon For Marigold

New Starters in Chicago & Boston for Fusion

22nd March 2016

With continued customer ‘wins’ in America, Fusion is growing the US sales and presales team by hiring in Boston & Chicago. Evan Colleran joins the team in Sales and brings not only enterprise sales experience, but industry knowledge from the banking and Hi-tech industries. Doug Hynes joins the presales consulting team and has over 10 years of Remedy experience. Raj Jandu, Director of International Sales said, “After a strong 2015, we are building a team to manage the 2016 growth we are al...

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New Starters in Chicago & Boston for Fusion

Fusion Kickoff 2016

29th January 2016

In January, Fusion hosted our 2016 launch at the stunning Lensbury Hotel. This saw the largest gathering of Fusion staff from across the globe ever. The day provided a great opportunity for colleagues new and old to catch up and renew acquaintances. Fusion’s CEO, John Mohan, welcomed everyone with a recap of the year past and the fantastic growth and highlights. He drew attention the stand-out achievements of key staff with 3 awards being presented to the Employee of the Year, Salesperson of ...

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Fusion Kickoff 2016

Fusion Grows in 2016

29th January 2016

Fusion has started 2016 with a flurry welcoming new members to the team. The New Year saw 5 new starters, expanding Fusions already impressive skill base and renewing Fusion’s Graduate program into 2016. Saeed Bor joins the team as a Client Engagement Manager. Saeed joins Fusion to help grow our IT Process and Business Service Management practice. He has worked in the BMC skilled resource space for many years and brings a wealth of contacts and experience with him. Brijesh Patel, Anton Has...

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Fusion Grows in 2016

Lessons in leadership for businesses, from a primary school in Tottenham

29th January 2016

Many of us start strategic initiatives relating to long term business objectives but fail to deliver on these or allow them to fizzle out. How can a primary school in Tottenham set an example? Well read on ! Allowing children to miss school sends a poor message to children and parents about the value and importance of education and that’s why most schools set “attendance” as a strategic initiative or target. It is also why the government has statutory requirements. I have seen first-hand how ...

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Lessons in leadership for businesses, from a primary school in Tottenham

Better Incident Management Categorisation Model

29th January 2016

Through our many years of implementing BMC Remedy ITSM we have worked with many customers who have struggled to define categorisation data that brings value to their service management processes. Why is it so important to define good categorisation data? They provide classification for reporting and trend analysis – for example without good incident categorisation you’d never know how many Operating System versus Application issues your organisation experienced and what actions are neede...

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Better Incident Management Categorisation Model

Service Management With IoT

29th January 2016

A driverless car automatically reroutes detecting an accident on its way. A doctor receives an alert about a patient having low blood pressure. A farmer receives a notification regarding depleting moisture levels in the soil. A plane sends a message mid-flight for a component to be replaced – the base procures the component from a supplier and is ready in-time for landing. And a wearable fitness device periodically reminds me to exercise! As the Internet of Things (IoT) Changes the World a...

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Service Management With IoT

Customer Service – So What?

29th January 2016

Customer Service is the third key element of Fusion’s strategy and some of you will think “so what?”  As a software services business, the clue is in the second word – services. Fusion does not produce software but provides services around software – we are a service provider. Customers buy from us mostly for our service whereas a software vendor produces a product that the customers buys. Of course this has become blurred with the SaaS model and software companies are both service providers and...

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Customer Service – So What?

Is Fusion a cockroach?

29th January 2016

In my last blog, I discussed the importance of “focus” in Fusion’s strategy. Another element of our strategy has been to consistently make a profit and I am reminded of this reading an article about The age of the cockroach in the IT market. https://www.linkedin.com/pulse/age-cockroach-caterina-fake. We have certainly survived, even thrived, over a number of cycles in the IT economy, so maybe we are a cockroach? Making a profit many seem strange as an element of strategy but Fusion became an ...

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Is Fusion a cockroach?

Why “focus” is so important to Fusion

29th January 2016

Fusion has been operating as an independent company for over thirteen years, with over 50 consecutive quarters of profitability, and in that time one element of our strategy that has remained unchanged is “focus”. It has been a consistent mantra for the way we manage our business and make decisions and, I believe, it has probably been the key element. Let me explain what it is and why is has been so important. According to Michael Porter (Competitive Strategy, 1980), focus is one of three gen...

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Why “focus” is so important to Fusion

BMC Engage 2015

21st September 2015

September was a fantastically busy month for Fusion with BMC Engage, BMC's global user conference in Las Vegas. The event saw delegates from countries around the globe descend on the Aria Resort and Casio to enjoy up to the minute news from BMC including the latest product releases and customer case studies from an array of industries and diverse applications. Fusion were honoured to again be a Gold sponsor at Engage with a key exhibition space in the IT Solutions Showcase. We saw many of our...

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BMC Engage 2015

Fusion Shines in New York

23rd July 2015

The 24th of June saw New York’s forward thinking BMC Software users and adopters gathered for the annual BMC Software Day at the Alexandria Center. Fusion attended for the first time with Raj Jandu (Director of International Sales) and Tim Haenggi (Account Director) present on the day. The event was a huge success with a full subscription reached weeks in advance and attendance on the day reaching capacity. BMC organised an outstanding event with quality attendees and exceptional business opport...

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Fusion Shines in New York

Experiencing Fusion

16th July 2015

This week saw Elliot Shirnia join the Fusion team on a temporary basis while he conducted work experience in our Hounslow office. Elliot spent most of the week shadowing Fusion CEO, John Mohan and experiencing time in each of the departments across the business, getting a taste of the inner workings of a busy IT services company. We asked Elliot to share some of his thoughts on his time with Fusion. “There’s more to a company than meets the eye. To a 17 year old this seems a little far-fet...

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Experiencing Fusion

Best Practice Vs. Right Practice

9th July 2015

A very clever Solutions Consultant I worked with a few years ago (you know who you are) used to get very animated each time a client asked for “Best Practice” in setting up a complex multi-discipline application. Best practice is all about the vendors telling you how best to set up and run their part of the technology stack. App vendor says one thing….The database vendor says something else….The operating system best practice sits on its own, and so on. And then you are left with having to pu...

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Best Practice Vs. Right Practice

Suzanne’s Marathon Fund Raising Effort

21st May 2015

Fusion Business Solutions’ CEO John Mohan has presented Suzanne Bellamy her cheque for Roy Castle Lung Cancer Foundation for completing the London Marathon. Suzy spent most of 2015 preparing to run the London Marathon to raise funds for Roy Castle Lung Cancer Foundation. Only weeks before the Marathon a traffic accident put her in serious doubt to participate with an injury cloud hanging over her. Soldiering on Suzy not only competed in the Marathon but completed the event in 4 hour 30 minute...

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Suzanne’s Marathon Fund Raising Effort