IT Demand-to-Benefit Management

MAHLE partnered with Fusion Global Business Solutions and used design-thinking workshops to step back into the problem space, align stakeholders, and define the “to-be” model before tooling. The outcome is a centralised, standardised, and integrated framework on BMC Helix Portfolio Management with financial management embedded across the end-to-end value chain.

Operational Execution:

Requirements Management

• Centralised IT demand request form as a single source of truth
• Clear documentation and ownership
• Validation by line managers and cost-centre owners

Demand Evaluation & Financial Management

• Quick expert assessment and preliminary solution design
• Early budget and resource estimation aligned to business priorities
• Transparent approvals and prioritisation based on feasibility and impact

Demand Realisation: Project Management

• Efficient execution of approved, prioritised demands
• Integrated financial tracking from demand through delivery
• Benefit realisation and traceability from idea to outcome

What This Enables

• Clarity and control: Single environment for demand, finance, and delivery
• Alignment: Business and IT work from the same playbook, with clear ownership
• Fewer handoffs & less rework: Significant reduction of MUDA (waste)
• Scalable governance: Decisions improve earlier—before execution begins

Additionally

• Tool consolidation and process automation: Redundant systems were eliminated and workflows standardised in a single environment, reducing manual handoffs and configuration drift. This simplification lowers maintenance overhead and establishes a consistent, auditable process baseline across teams.
• Resources reinvested into higher-value initiatives: Time saved in intake, evaluation, and approvals is redirected to strategic delivery and innovation. Teams can focus on product improvements and cross-functional programmes rather than administrative work.
• Stronger perception of IT as a value enabler: With clear ownership, end-to-end visibility, and integrated financials, stakeholders can see how IT investment translates into outcomes. This has improved trust, accelerated decision-making, and strengthened Business–IT collaboration.

Ready for What's Next

MAHLE plans to extend the framework to strategic programmes and innovation demands, deepen integration with Finance and R&D, and add:

• Risk Management and Value Realisation Management
• Resource & Competency Management integration
• Predictive analytics and AI-driven demand forecasting/routing
• Broader idea management across business functions

The foundation is in place to keep building, adapting, and improving as the business grows.