AIOps: A Keystone for Scaling and Innovating Digital Businesses

Always On, Always Consistent: Reshaping Customer Journeys 

The Critical Role of Service Management in Customer Experience

Service management is about making sure your team, tools, and workflows all work together smoothly to deliver high-quality services that meet your customers' needs.

Celebrating Fusion In India’s 5-Year Anniversary: A Week to Remember

Five years, countless milestones, and one incredible journey — Fusion In India reached a momentous milestone, celebrating its 5th anniversary!

Breaking the Business Deadlock: Aligning Leadership, Technology, and Change

We break down the three main parts that create a business deadlock and how they connect, and provide the solution to resolving it to achieve sustainable growth

A Diwali to Remember: Fusion in India Celebrates the Festival of Lights

Formula One and Swivel Chair: The Cost of Inefficiency

Unlocking Growth through Employee Experience

Bridging Continents: When Members from the India and Germany Teams United in Munich

Top Summer Reads: Transforming the Future of Work

The future of work is changing as it continues to be shaped by AI, hybrid work models, and a commitment to better employee experiences. As we head into summer, it's a good time to think about these changes and how they might influence our work in the future.

Fusion in India Wins "Best Employer Brand Award 2024" Three Times in a Row!

AIOps: Separating Fact from Fiction 

AIOps isn't just a fancy term. It's a fundamental shift in how we approach IT monitoring and operations. This blog tackles some of the most common myths surrounding AIOps, helping you understand its true potential.

Great Place To Work

AIOps: A Keystone for Scaling and Innovating Digital Businesses

Fusion GBS shares how AIOps works to streamline workflows and improve operational efficiency through artificial intelligence for IT Operations

ERP & Service Management: Bridging the Engagement Gap

ServiceNow’s Financial Analyst Day in May '23 highlighted the overlooked gap between Enterprise Resource Planning (ERP) and Service Management. This gap impacts an organisation's capacity for customer and employee engagement.

Implementing Generative AI in ITAM: Best Practices and Takeaways