About Us

Why we do it

Your Remedy for 20 years

Established in 1998 as a Remedy Partner (now BMC Software), Fusion is the longest serving and most expert BMC Software Partner in the UK delivering Remedy solutions. Over the past 20 years this experience has spawned some of the leading BMC Software ITSM implementations globally with thousands of projects successfully delivered and hundreds happy of customers.

Today, Fusion provides solutions in IT and Customer Service Management. Our solutions are business outcome based and designed to move key performance indicators that are relevant to the business. Our highly experienced and trained staff help IT organisations improve their service performance, quality and efficiency. We are the “go-to” experts for BMC Software skills and solutions as arguably the best BMC Software focused consultancies in the world that is also equipped to manage and deliver complex, large business and enterprise Salesforce solutions.

Fusion has a trusted team of over 100 staff working across the globe in some of the most secure environments on the planet. Our customers know that with our premium service comes the quality and assurance of 100% delivery every time. Our team consistently goes above and beyond to ensure we deliver to our customers in even the most challenging of circumstances.

History of Fusion


BMC Software

Fusion are a committed partner to BMC Software, having worked with Remedy for over 19 years. Our team of over 100 staff ensure that we deliver 100% of the time.


Fusion have worked with the Salesforce platform for many years with customers diverse implementations. Now, due to customer demand we have expanded our core offering to include Salesforce professional services.


ISO 27001

Crown Commercial Service Supplier

We have an extensive skill base across all BMC products with numerous BMC certifications.

  • BMC Certified Professional - Remedy ITSM
  • BMC Certified Professional - MyIT
  • BMC Certified Professional - Smart IT
  • BMC Certified Professional - Remedyforce
  • BMC Certified Professional - Discovery (ADDM)
  • BMC Certified Professional - TrueSight


Contact Us

Say Hello

Simply call, email or fill out the form and we will have an account manager respond to your enquiry as soon as possible.

+44 208 814 4888
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Case Studies