Your Strategy is Not the Problem: Fixing the Operational Gap That Is

Most businesses don’t fail because their strategy was wrong. They stall because execution hits something it wasn’t built to handle. 

The Critical Role of Service Management in CX

Service management is about making sure your team, tools, and workflows all work together smoothly to deliver high-quality services that meet your customers' needs.

Operational Resilience When Everything Changes

What links the factories building electric vehicles, the farms adopting precision tools, the chipmakers racing to meet demand, and the data centres powering AI?

Unlocking Growth through Employee Experience

Understanding and Improving Customer Experience

Top Summer Reads: Transforming the Future of Work

The future of work is changing as it continues to be shaped by AI, hybrid work models, and a commitment to better employee experiences. As we head into summer, it's a good time to think about these changes and how they might influence our work in the future.

The Future of ITAM with Generative AI

From Manual to Value: AI in Service

The AI Job Equation: how businesses swap manual drudgery for AI-driven, value-focused roles in service management and CX

Expert ITSM Support Services | Fusion GBS

Keep your ITSM platforms running smoothly with Fusion GBS support services. Technical, application and platform support you can rely on.