Unlocking Growth through Employee Experience

BMC Transition AMS by Fusion GBS

Move your AMS to the next stage with Fusion’s Transition AMS services—optimised operations, governance, and secure handover

Transform Your Customer Experience with AI & Automation

Omnichannel customer experience, Personalised customer interactions, Customer self-service, Customer support automation, Security and privacy

Top Summer Reads: Transforming the Future of Work

The future of work is changing as it continues to be shaped by AI, hybrid work models, and a commitment to better employee experiences. As we head into summer, it's a good time to think about these changes and how they might influence our work in the future.

The Placebo Button & AI Reality

Discover why so many AI strategies stall. Learn how to reconnect data, processes and governance so your AI delivers real, reliable outcomes.

The Critical Role of Service Management in CX

Service management is about making sure your team, tools, and workflows all work together smoothly to deliver high-quality services that meet your customers' needs.

ITSM Improvement Insights | Fusion GBS

Learn how Fusion GBS applies ITIL CSI and continuous service improvement to strengthen ITSM processes and boost service outcomes

From Manual to Value: AI in Service

The AI Job Equation: how businesses swap manual drudgery for AI-driven, value-focused roles in service management and CX