Keyvan Shirnia
Chief Strategy Officer
Many businesses have invested in ServiceNow as part of their digital transformation journey—but investment alone doesn’t guarantee success. That’s where we step in. At Fusion GBS, we help organisations speed up their time-to-value, extend adoption beyond IT, and achieve clear, measurable outcomes. Whether your priority is operational efficiency, enterprise-wide expansion, or preparing for AI-driven change, our approach ensures ServiceNow becomes a strategic enabler, not just another system of record.
Fusion GBS applies ServiceNow’s Centre of Excellence and Innovation (CoEI) model alongside our own Value Adoption Services to drive faster adoption and measurable impact. We help teams focusing on efficiency and productivity by providing scorecards, peer benchmarks, and best practice advice. Our work improves visibility, connects platform use to strategic priorities, and supports scalable expansion across IT, HR, finance, and other areas.