Your Strategy is Not the Problem: Fixing the Operational Gap That Is

Most businesses don’t fail because their strategy was wrong. They stall because execution hits something it wasn’t built to handle. 

The Critical Role of Service Management in Customer Experience

Service management is about making sure your team, tools, and workflows all work together smoothly to deliver high-quality services that meet your customers' needs.

What Keeps Businesses Moving When Everything Changes?

What links the factories building electric vehicles, the farms adopting precision tools, the chipmakers racing to meet demand, and the data centres powering AI?

Unlocking Growth through Employee Experience

Understanding and Improving Customer Experience

Transition to BMC Helix Easily With Fusion GBS's Transition AMS

Fusion GBS's Transition Application Management Service (Transition AMS) equips you with our extensive subject matter expertise, industry-proven best practise models, and unique Intellectual Property.

Top Summer Reads: Transforming the Future of Work

The future of work is changing as it continues to be shaped by AI, hybrid work models, and a commitment to better employee experiences. As we head into summer, it's a good time to think about these changes and how they might influence our work in the future.

The Future of ITAM with Generative AI

The AI Job Math: Stop Wasting Time, Start Creating Value

In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery