When Execution Beats Strategy

Explore why execution failures matter more than strategy gaps and how better alignment, governance and accountability drive strategic outcomes.

Operational Resilience When Everything Changes

What links the factories building electric vehicles, the farms adopting precision tools, the chipmakers racing to meet demand, and the data centres powering AI?

Unlocking Growth through Employee Experience

How to Improve Customer Experience: A Practical Framework

Improve CX by reducing effort, fixing pain points and measuring what matters—NPS, CSAT and CES—so customers stay loyal and spend more

BMC Transition AMS by Fusion GBS

Move your AMS to the next stage with Fusion’s Transition AMS services—optimised operations, governance, and secure handover

Top Summer Reads: Transforming the Future of Work

The future of work is changing as it continues to be shaped by AI, hybrid work models, and a commitment to better employee experiences. As we head into summer, it's a good time to think about these changes and how they might influence our work in the future.

The Placebo Button & AI Reality

Discover why so many AI strategies stall. Learn how to reconnect data, processes and governance so your AI delivers real, reliable outcomes.

The Future of ITAM with Generative AI

The Critical Role of Service Management in CX

Service management is about making sure your team, tools, and workflows all work together smoothly to deliver high-quality services that meet your customers' needs.