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Fusion GBS: Value Adoption Services
Value Adoption Services (VAS): a clear, structured approach linking service management to digital business goals for growth, efficiency & operational excellence
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Maximise the value of your ServiceNow Investment
Many organisations have already chosen ServiceNow to drive digital transformation—but investment alone doesn’t guarantee outcomes. That’s where we come in. At Fusion GBS, we help ServiceNow customers accelerate time-to-value, scale adoption beyond IT, and realise measurable results. Whether you're focused on improving operational efficiency, expanding across the enterprise, or preparing for AI-led transformation, our approach ensures ServiceNow becomes a strategic asset—not just a system of record.
Maximising ServiceNow Value
Fusion GBS combines ServiceNow’s Center of Excellence and Innovation (CoEI) framework with our Value Adoption Services to accelerate adoption and deliver measurable results. We support operations focused on efficiency and productivity by using scorecards, peer benchmarking, and best practice guidance to improve visibility, align platform usage to strategic goals, and enable scalable growth across IT, HR, finance, and beyond.
About ServiceNow
ServiceNow is the platform many organisations rely on to modernise service delivery, automate workflows, and connect functions across the business. From IT and HR to finance and operations, it provides a single system to simplify how work gets done.
It’s flexible, scalable, and built to support continuous improvement—making it a strong foundation for enterprise transformation.
What we help our customers solve
Through our Value Adoption Services we help customers tackle challenges such as:
Are we ready to take advantage of AI and automation?
AI Talos helps assess data quality, process maturity, and automation potential. We benchmark your current state, identify blockers, and provide a structured readiness plan across people, process, and technology.
How can we increase adoption across teams after investing in ServiceNow?
We use adoption scorecards and AI Talos analytics to show where uptake is lagging and why. We benchmark performance, identify process gaps, and help teams adopt with confidence through targeted enablement and best practice guides.
How do we demonstrate the value we’re getting from ServiceNow?
Using platform benchmarking, value scorecards, and industry comparisons, we build a clear picture of impact and opportunity. We also help you define KPIs and link platform performance directly to business initiatives.
What’s the best way to expand ServiceNow beyond ITSM?
We develop roadmaps that align ServiceNow expansion to enterprise goals—HR, finance, procurement, and more. We assess readiness, help prioritise use cases, and ensure platform scaling is backed by stakeholder buy-in.
How do we improve efficiency and productivity using ServiceNow?
We align ServiceNow capabilities to operational priorities. Through best practice modelling, peer benchmarking, and targeted upskilling, we help you simplify workflows, reduce friction, and drive sustained performance gains.
How can we optimise our use of ServiceNow products and licences?
We assess usage across your ServiceNow environment to identify under-utilised modules, overlapping capabilities, and opportunities to simplify. This ensures product decisions are informed, value-led, and aligned to evolving business priorities.
Our focus areas
We help improve adoption and performance across key ServiceNow products—ensuring the platform delivers meaningful outcomes for your business.
Our focus industries
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AI Talos
As a state-of-the-art Deep Learning AI platform, AI Talos integrates our vast IT Service Management expertise with robust data science capabilities.
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