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IT service management across complex industries
Fusion Global Business Solutions (Fusion GBS) provides IT service management and enterprise service management for organisations operating in complex and regulated environments.
We work across multiple industries where service reliability, governance, and operational control are required to support internal teams, customer-facing services, and large user populations. This page explains how IT service management is applied across the industries we support.
Industries we support
Fusion GBS supports IT service management operations across the following industries:
Financial Services & Insurance
Financial services and insurance organisations operate within regulated environments where service availability, auditability, and incident control are part of daily operations. Fusion GBS supports insurers, banks, and financial institutions by applying IT service management frameworks that improve consistency and oversight.
Telecommunications
Telecommunications providers manage complex service environments supporting networks, customers, and internal operations at scale. Fusion GBS helps maintain visibility, manage change, and coordinate services across interconnected platforms.
Manufacturing and Automotive
Manufacturing and automotive organisations rely on service management to support production systems, engineering environments, and supplier operations. Fusion GBS supports controlled change and service continuity across industrial environments.
Healthcare
Healthcare providers depend on reliable service management to support clinical systems, patient services, and regulatory obligations. Fusion GBS helps maintain service reliability and reduce disruption across clinical and non-clinical environments.
Learn more about Healthcare →
Retail
Retail organisations operate high-volume service environments across supply chains, digital platforms, and customer operations. Fusion GBS supports service visibility and continuity during peak demand.
Defence
Defence organisations operate in environments where security, reliability, and operational readiness are essential. Fusion GBS applies secure IT service management frameworks across land, maritime, and air contexts.
Learn more about Defence →
Design and Engineering
Engineering and infrastructure organisations require structured service management to support complex programmes and long-term assets. Fusion GBS supports governance, visibility, and consistent operation.
System Integrators
System integrators deliver multi-vendor service environments that depend on strong service management foundations. Fusion GBS helps manage complexity and support consistent service outcomes across client estates.
Customer success in practice
Our Customer Success stories focus on IT service management delivery outcomes. They show how organisations across these industries have addressed operational issues, improved service reliability, and established more consistent service management practices in live environments.
