Serving over 250 global customers across industries, we've empowered Banks in 60+ countries to enhance customer experience and compliance, bolstered network performance and service launch for Telcos in 20+ countries, streamlined production for Automotive manufacturers in 10+ countries, ensured timely project delivery for System Integrators in 20+ countries, optimised supply chains for Retailers in 10+ countries, improved care quality for Healthcare providers in the UK and USA, and strengthened cybersecurity for the Defence sector in the UK and Europe.
bet365, the world’s leading online gaming company, operates in a complex, highly regulated, and incredibly competitive market. The company has achieved remarkable growth, not only by expanding into new markets but also by deepening engagement within existing ones.
Read more
Read Arcadis’ success story: how service management transformation powered by Fusion GBS delivered agility, control & scale
Read more
Learn how Adtran scaled service operations with Fusion GBS, unifying support and driving efficiency across the enterprise.”
Read more
With BMC Helix service management, we’ve taken ownership of a system that uses AI to categorise IT tickets automatically. The majority are analysed in days. We’ve gone from not categorising our tickets at all to, suddenly, using AI to deal with more than 50 percent of them and rising.
Read more
Customers Worldwide
Employees
Continents
Users Supported
The banking and insurance industry across 60 countries have reaped the benefits of our expertise, experiencing significant enhancements in customer experience, cost reduction, and regulatory compliance.
With our aid, automotive manufacturers across 10 nations have seen advancements in their production processes, cost-effectiveness, and product development.
Telecommunication firms spanning over 20 countries have harnessed our services to elevate their network performance, minimise churn, and unveil innovative services.
Leading organisations across the infrastructure, transport, and environmental sectors have partnered with Fusion GBS to elevate their design and engineering capabilities—delivering resilient, sustainable solutions across the full lifecycle of built and natural assets.
Defence entities across the UK and the European theatre have engaged Fusion GBS to bolster their cybersecurity posture, whilst also delivering crucial infrastructure support across the full spectrum of land, maritime, and aerial operations.
We have supported System Integrators from over 20 countries to successfully deliver some of the most complex service management projects in the world, on time and within budget.
Our expertise has enabled retailers from 10 different countries to refine their supply chain management, optimise inventory levels, and substantially boost customer satisfaction.
Healthcare providers in the UK and USA have raised the quality of care they provide, curbed costs, and adhered to regulatory standards, all under our proficient counsel.
This article explores how global giants like bet365, Walmart, and leading German carmakers are navigating the tension between moving fast and staying in control.
Read more
Learn how Fusion GBS applies ITIL CSI and continuous service improvement to strengthen ITSM processes and boost service outcomes
Read more
Discover Fusion GBS’s service improvement strategy — applying ITIL CSI, ITSM process optimisation, and continuous improvement methods.
Read more
Support
