News

Fusion awarded a place on the Crown Commercial Service G-Cloud 13 Framework
Fusion Global Business Solutions is proud to announce that we’ve been approved as a supplier on the Crown Commercial Service’s (CCS) G-Cloud 13 Framework. Crown Commercial Service (CCS) supports the…
Agility Suite – Intake Management
Based on and mapped to the BMC Helix and Business Workflows platforms, Helix Agility Suite helps users add core functionality, including Project and Portfolio Management and Idea Sourcing and Management,…
Fusion joins the United Nations Global Compact Early Adopter Programme
Fusion Global Business Solutions is proud to join the United Nations Global Compact Communication on Progress Early Adopter Programme as part of our commitment transparently disclose our implementation of the…
Automation Landscape
Over the past 2 years, businesses globally have spent $3,000,000,000,000 on digital transformations with a further $8.3tn over the next 2 years, globally. According to IDC 65% of world’s GDP…
Agility Suite – ITSM Timetracking
Based on and mapped to the BMC Helix platform, Agility Suite helps users add core functionality, including Project and Portfolio Management and Idea Sourcing and Management, to ITSM and IT…
A Case Study in Fast Tracking Information Security
To stay competitive/successful, companies must fast-track Information Security. Imagine yourself as the CIO of a high-end retailer with a massive global presence. You offer high quality, unique products. Your customers…
Fast tracking Information Security for a global retailer
A global fashion retailer contacted Fusion for help with its information security requirements. The company operates 500+ stores globally and has annual revenues in excess of $5 billion dollars. Despite…
THREE steps in building a great self-service solution
Today’s customers and employees need seamless access to products and services across multiple channels no matter where they are or what time of day it is. Providing digital services reliably…
Rapid Service Management Onboarding
Many organisations do not have deep expertise in service management best practices or how new ITSM technologies can be applied to transform customer experience and service management efficiency. Traditional implementation…
Top 5 Service Management fails & how to fix them
This video covers the top 5 areas IT leaders are highlighting as areas in service management and operations that are holding them back in supporting the big digital transformation programmes.…
How do you build a critical mass service catalog in 2 weeks
In this short video we look at how our unique ready-made Accelerated Service Catalog with more than 100 services can help drive self-service within 2-3 weeks, helping you to boost…
A Magical Christmas
Through the A-Z of Digital Acceleration videos published in 2021 we’ve talked about the role of AI in helping to prioritise investment and identify areas for service optimisation. We looked…
Fusion’s Response to Log4j
Last Updated Dec 16th 3:00 pm GMT Patch for Talos was released on 14th December. On-premise customers have been contacted to support remediation. Cloud customers and instances are being patched…
Getting Basic IT Infrastructure Right in Healthcare Organisations
No industry has been under the spotlight more in the last two years than healthcare, which was forced to both embrace—and accelerate—its digital transformation to respond to the pandemic. Health…
4 Global Organisations, AI and Lean Process Engineering
Imagine walking into a coffee shop and placing an order…. You pay up and wait and with anticipation while observing the barista at work. And this is what you see:…
Accelerated Service Catalog
This is a short demonstration of Fusion’s unique ready-made Accelerated Service Catalog with more than 100 services. The templated self-service requests configured span across hardware, software, HR, Facilities and Infrastructure…
Accelerating Cloud Adoption
You may be just starting your cloud journey, been doing it for over a year, or have already migrated a large number of services to cloud. While most IT organisations…
How to build an Omni-Channel Self-Service in 2-3 months
Self-Service automation is the holly-grail of IT Service Management. The idea is to provide users with what they are looking for, accessible from anywhere and at any time. And fulfilment…
Building a Roadmap for IT Asset Management
IT Asset Management is the single most fundamental element supporting digital initiatives. And as new innovative digital services come to market, vast array of assets need to be managed, maintained,…
Fusion India’s 2nd Foundation Day Anniversary
Fusion Global Business Solutions India’s office in Indore celebrated its 2nd Foundation Day Anniversary in August 2021. The event was rightly themed “A New Beginning”, since the hybrid event was…
3 Steps to improve data quality
High quality, trusted, easily accessible IT asset data is the panacea for any medium to large IT organisation. But getting there is a long challenging task. Until now! In this…
Building a CMDB? Don’t Boil The Ocean!
Building CMDB can be long hard task, with little value to show for it. That’s because most organisations start off by populating the CMDB with little consideration for the needs…
3 Key Steps in delivering IT Asset Management Outcomes
IT Asset & Configuration Management the entire workings of IT, without digital services grind to a halt. In this video we are taking a look at 3 key principles when…
How to Build a Proactive & Predictive Monitoring Approach
Do you find yourself spending too much time trying to put out fires and track down root causes due to unplanned downtime? Not only do unplanned outages eat away at…
Self-Service Automation is Core to Accelerating Digital Transformation!
As the evolving digital economy continues to blur the boundaries between B2C and B2B, organisations are rapidly transforming the way they acquire and retain customers. And digital service catalogue, when…
The Role of AI in Improving Customer Experience
For businesses to effectively manage their customers, they need Service Management. And for Service Management to be optimised and tuned into the way customers engage with the business, a lot…
3 Rules to Help Accelerate Digital Transformation Programmes
Organisations are working hard to support their digital transformation programs, but the key question is what areas they should focus on to get the highest level of returns? After all,…
Fusion and NTT Data are Working in Partnership to Transform Telecom Operators Service Management Capability
Connectivity has proven to be critical for people and businesses alike as the pandemic unravelled established norms of living and working. Telcos stepped up to meet the surge in demand…
Fusion Global Business Solutions announces re-branding of VIPCON to Fusion Germany
The merger of Fusion Global Business Solutions and VIPCON in 2019 brought together two leading businesses in Service Management and Operations. Sharing one brand completes the integration of the two…
Improving Service Management Agility
Alongside AI & Automation and effective use of Cloud, Service Management Agility is key to support transformation programmes. In order to add some more colour and provide some more value…
Applications for BMC Helix that support Agile Working
Fusion Global Business Solutions supports enterprise agility: We are pleased to announce the release of two new applications that extend your use of BMC Helix: Agility Suite and Visual Boards. …
Fusion Global Business Solutions partners with Jitterbit
Fusion GBS expands its market-leading technology partnerships with the API transformation company, empowering businesses to rapidly innovate and make faster, more effective decisions. Fusion Global Business Solutions, a specialist in…
Fusion announces AI Talos enhancements in support of its data-led approach to accelerating digital transformation
Fusion Global Business Solutions has continued to invest in AI Talos to support the delivery of its Outcomes Based Services using a data-led approach. AI Talos uses AI algorithms, machine…
Virtual Onboarding during the Pandemic
The last year has been unique from various perspectives for most of us. The pandemic created a never seen before challenge for businesses worldwide. Employees around the world had to…
Self-Service Coming of Age
The onset of Covid-19 has changed the way we work permanently. We certainly have entered the world of the “new normal” with more things happening online than ever. Within the…
Capturing the potential of digital technology in the NHS sector
How well do we understand the NHS shift to cloud and automation technologies? Do we understand the common challenges faced in the adoption of new digital solutions? The importance of…
Fusion Global Business Solutions partners with LogicMonitor
Fusion GBS expands its market-leading technology partnerships with the cloud-based IT monitoring company, enabling businesses to better plan for change. Fusion Global Business Solutions, a specialist in delivering measured outcomes…
Fusion India’s First Foundation Day
It is now one year ago that Fusion has celebrated the official grand opening of the Indore offices. The inauguration event in 2019 included a formal launch by John Mohan,…
Fusion Global Ltd Announces Appointment of Conni Kunz to its Board of Directors, CHRO
London – September 15, 2020 The Board of Directors of Fusion Global Ltd is pleased to announce the appointment of Conni Kunz to its Board of Directors. With this appointment,…
The Mainframe is dead – long live the Mainframe
The new generation IBM mainframes continue to provide unequaled availability, reliability and security, three fundamental ingredients that explain why 96 of the world's top 100 banks, 23 of the top…
Introducing Intelligent Automation
With our Strategic Partnership with Automation Anywhere, we can now offer our customers the cutting edge in Robotic Process Automation (RPA), cognitive, and analytics technologies. This partnership presents a unique, data-driven approach to optimising and automating…
Fusion partners with Automation Anywhere
Our focus is on business outcomes — improving your business, not merely your IT. As the supplier of choice for enterprise customers undergoing outcomes-based digital transformation, we know what your…
Capacity Management – Where is my Crystal Ball when I need it?
This is a blog about capacity management (the reference to “crystal ball” to guide our future decisions), covering challenges, lessons learned and interesting topics.  This time we will use the…
Boring Boring ITSM & Covid 19
Last year I wrote a number of blog posts about ITSM underselling it’s importance to business. Blogs about how Service Management generally should be branding itself as a major digital enabler…
Fusion Resource Management
Fusion Resource Management has now an official LinkedIn page! Care to work for us as a resource? Interested in filling ITSM requirements? Want to see which jobs we have available? Follow today!  Find us…
The Role of Capacity and Cost Optimization in Uncertain Times
While we are gradually adapting to abrupt and unpredictable business changes, many companies have had to reanalyze 2020 IT budgets, identify how to reduce operating costs, shift priorities and reconsider the alternatives…
A letter to our customers, staff, and associates alike
Dear Customer, Staff, and Associates alike, I did think about writing to customers, staff, and associated on a separate basis, but took the decision not to, on the simple grounds…
Fusion prepared for ISO 27001 status to cover new Indore office
Fusion are pleased to confirm that the newly opened office in Indore has now completed the ISO 27001 audit process required prior to having this ISO certification status extended to…
A dramatic weekend of racing for Fusion’s solution architect Darren Houldcroft!
Thursday Testing & Saturday Qualifying – Back behind the wheel After testing at Brands Hatch on Thursday, I ended up driving to a customer site in Worcester on Friday and…
2 Week free trial of Fusion’s capacity optimisation services
“Capacity management is the most underestimated problem of cloud computing.”   Morgan Stanley strategy director Evangelos Kotsovinos. I recently came across the above quote from Evangelos. He hits the nail on the…
Fusion & VIPCON join forces
New major milestone reached as we announce that VIPCON GmbH joins the Fusion family to strengthen global growth strategy. Expansion into Germany provides footholds in Munich, Frankfurt and Hamburg as…
Fusion welcomes Niklai Davies as Service Delivery Manager
Fusion Global Business Solutions is pleased to announce the growth of its Service Management team with the recent appointment of Niklai Davies to the role of Service Delivery Manager. Niklai…
Fusion welcomes Andrew Wickens as Head of Managed Service Operations
Fusion Global Business Solutions is pleased to announce the growth of its operations team with the recent appointment of Andrew Wickens to the role of Head of Managed Service Operations.…
IT is not where it’s at – #BoringboringITSM
“Why do you talk about #BoringboringITSM when it’s what you sell?” Asked my better half the other day when I asked her to review my last blog. A very good…
Boring Boring ITSM – time for a rebrand?
This week, I attended SITS - the Service Desk and IT Support show. It took place in the mecca for all trade shows - the Excel centre – and was…
Wheels in motion: the Solution Architect taking on motorsport
My name is Darren Houldcroft. During the week I’m a Solution Architect here at Fusion, but I’ve got a pretty full-on weekend hobby that I’m excited to share with you…
Fusion GBS in talks with VIPCON in Germany
Fusion GBS has confirmed that it intends to acquire VIPCON GmbH in Germany in a deal that will see BMC’s two largest and most successful partners come together to create…
Fusion announces the start of its operations in Indore, India
With established offices in London, Madrid and New York, Fusion Global Business Solutions is pleased to announce the opening of its new office in Indore, India. Offering a light, welcoming…
Fusion welcomes Laura Krohn as Account Manager for Digital Services to the team
Fusion Global Business Solutions is pleased to announce the growth of its UK Sales team with the recent appointment of Laura Krohn as Account Manager for Digital Services. Laura joins…
Team Fridge get ready for another 24hr Gaming Marathon for Marie Curie
A year ago, Muther Pola, our Managing AI consultant and his 3 friends (Team Fridge) took part in a 24hr live streamed gaming marathon for Macmillan Cancer Support and raised…
Fusion welcomes Steven Duncan as Senior Support Engineer in the US to the team
Fusion Global Business Solutions is pleased to announce the growth of its Support team with the recent appointment of Steven Duncan as Senior Support Engineer for the US. Steven joins…
Fusion to donate funds for 50km night ride in aid of ‘Friends of West Ashton School’
On the 6th July, our Director of IT and Information Security, Jeremy Bowman will take part in a 50km charity bike ride in Bristol to raise money for his local…
Fusion sponsors Pink19 – The world’s premier IT Service Management Conference in Las Vegas
Now in its 23rd successful year and known as the best conference in the industry, Pink19 is one annual event not to be missed. Held on 17-20th February at the…
Fusion welcomes David Lightfoot as Director of Professional Services to the team
Fusion Global Business Solutions is pleased to announce the growth of its Management team with the recent appointment of David Lightfoot as Director of Professional Services. David joins Fusion with…
Fusion GBS comes together for another successful Kick-off event at Twickenham Stadium
Another year gone, and what a successful and memorable one Fusion had! Every year, Fusion hosts its Kick-off event, this time being the biggest one so far with staff coming…
Fusion sponsors medals for The Rugged Radnage 10k, and new for 2018 the addition of a 5k
In light of our ever-increasing commitment to ‘giving something back’ to the community, Fusion were delighted to once again help one of our employees, George Hayward, by sponsoring the medals…
Employee Spotlight: Moses Soussis, Our Group COO
With a year now under his belt as Group COO, we wanted to ask Moses a few questions on his experience so far with us and get to know him…
BMC Software events once again exceed all expectations
During the months of October and November, Fusion had a very busy agenda attending fantastic global BMC organised and hosted events. From discussing the latest innovations, trends and demonstrating how…
Fusion welcomes Wes Moskal-Fitzpatrick as Managing Consultant to the team
Fusion Global Business Solutions is pleased to announce the growth of its team with the recent appointment of Wes Moskal-Fitzpatrick as Managing Consultant. Wes joins Fusion with over 10 years’…
Fusion Sponsors Upcoming Race Night for Alzheimer’s Research UK
Fusion Global Business Solutions is pleased to sponsor the upcoming Race Night in aid of Alzheimer’s Research UK. Organised by Sara Morley, our BMC Digital Service Operations Specialist, the event…
Fusion welcomes Jim Waring as Solutions Architect to the team
Fusion Global Business Solutions is pleased to announce the growth of its team with the recent appointment of Jim Waring as Solutions Architect. Jim joins Fusion from BMC Software and…
Fusion Global Business Solutions recognised as an Investor in People
Fusion, IT Service Management and Operations specialists, headquartered in Hounslow, has been awarded accreditation against the Investors in People Standard, demonstrating their commitment to high performance through good people management.…
Fusion awarded Cyber Essentials Plus Certification backed by GCHQ & UK Government
Fusion Global Business Solutions is pleased to announce it has been awarded the Cyber Essentials Plus Certification backed by the National Cyber Security Centre, a part of GCHQ. Assessed and…
Fusion Participating in Global Events Throughout October and November
We are delighted to announce that we have four events in the calendar for October and Novemeber. Here’s the lowdown on everything you need to know. BMC Exchange – 18th…
Fusion invites Sean to Hounslow for Work Experience
Last week we were joined by Sean Cox for work experience in our Hounslow office. Sean had the opportunity to spend time with each of our departments. His time saw…
Fusion celebrates Royal Air Force turning 100 with charity lunch
On the 10th July, Fusion staff at our Hounslow office organised a street party and fundraising event to celebrate the Royal Air Force turning 100. The office was ideally situated…
Fusion welcomes new recruits to the team
Fusion are pleased to announce the growth in our global teams with the recent appointment of Daniel Greenway as Project Manager, Ron Goodisman as Sales Specialist within our Resource Management…
Fusion wins BMC Sofware Partner of the Year Award 2018
Fusion Global Business Solutions has been awarded  BMC Software’s DSM Partner of the Year Award 2018 for North America at the recent BMC Global Sales Kick Off event in Las…
Fusion Celebrates Platinum Partner Status
Fusion Global Business Solutions are pleased to announce their recent Platinum status at the FY19 EMEA BMC Software Partner Forum in Madrid, Spain. Platinum partner status recognises Fusion’s specialist competencies…
Sunil Duggal Celebrates 5 years at Fusion!
On 3rd June 2013, I joined Fusion to run the resourcing business. It was, to say the least, something of a step and a leap into the unknown. Having spent…
Fusion is 20 years old!
This month marks 20 years of trading for Fusion. We would like to thank all the Fusion stakeholders - team members, BMC staff and customers (past and present) for their…
24hr Gaming Session for Macmillan Cancer Support
In true Corporate Social Responsibility style, Muther Pola, one of our Presales Consultants and his three friends (Team Fridge) will be taking part in a 24 hour gaming marathon for…
Fusion Acquires BSM Iberia in Spain
Fusion Global Business Solutions, a BMC Software global partner, is delighted to announce the acquisition of BSM Iberia. As a BMC Software partner headquartered in Madrid, Spain, BSM Iberia has…
Fusion continues to grow strongly in North America in 2017
Trusted global BMC Software partner, Fusion Global Business Solutions, continued to grow strongly in North America in 2017 with sales growth of over 30%. Raj Jandu, Director of International Sales,…
Fusion announces strong financial performance in 2017
Fusion Global Business Solutions, the trusted global BMC Software partner with operations in Europe, North America and Asia, is pleased to announce a strong financial performance in 2017. Chairman, Mark…
Fusion is committed to support charitable events and activities as part of its Corporate Social Responsibility promise
As you know, “giving something back” is something we are very keen to get involved with as part of our corporate social responsibility strategy. 2017 was a significant year for…
“A remarkable company and valuable experience” – Jasmine’s week at Fusion
I have nearly completed a week’s work experience with Fusion and as a final task, I have been asked to put together a few words on how I felt my…
Fusion joins #5forthefight campaign in memory of Dermot Costello
It is with sad regret that we recently heard of the passing of a dear friend and colleague of ours, Dermot Costello, whom we worked with for many years while…
Fusion and Trinity College Dublin Hockey Clubs Continue Sponsorship for 2017/18 Season
Fusion Global Business Solutions and Trinity College Dublin Men’s and Ladies’ Hockey Clubs are delighted to announce the sponsorship of the Dublin University Hockey Club (DUHC) and the Dublin University…
Fusion welcomes Jen Harris as Digital Marketing Specialist to the team
Fusion are pleased to welcome Jen Harris to Fusion’s Marketing Team as our new Digital Marketing Specialist. Jen brings with her ten years of experience in Marketing, working for companies…
Fusion Strengthens Sales Team with BMC Solutions Expert
Fusion are pleased to announce the recent appointment of Stijn Boonstra to the Fusion Sales Team. (more…)
Fusion sponsors medals for The Rugged Radnage 10k
In light of our ever-increasing commitment to ‘giving something back’ to the community, we were delighted to help one of our employees, George Hayward, by sponsoring the medals for his…
Fusion Appoints Chief Operating Officer to the Team
Fusion is delighted to announce the appointment of Moses Soussis to the position of Global Chief Operating Officer. Moses brings with him 15 years of experience working in IT and…