Support
Dennis Hauck
Sales Director, DACH & Spain
Critical Services in Claims Handling
Aligning Business Operations and IT
Why service stability in claims handling is a core business issue, and how insurers can improve throughput, recovery and cost to serve by aligning process, service and IT visibility.
When claims handling slows down, the cause is rarely just a single system fault. More often, there is no shared understanding between business teams and IT of which services are critical, how they work together and what impact disruptions have on day-to-day operations. This is exactly where the webinar focuses. It shows how insurers can improve service stability in a targeted way, apply AIOps effectively and make claims handling more transparent, resilient and efficient.
Unlock the Full Recording
Complete the form to access the full webinar recording. Learn how insurers can stabilise critical services in claims handling and align business teams and IT around shared outcomes.
A Look Inside the Webinar
Experts from Fusion Global Business Solutions and BMC Helix explain why technical availability on its own is not enough. What really matters is whether claims handling works reliably in day-to-day operations, whether teams can respond faster and whether recurring outage patterns can be managed more effectively.
What You Will Learn in the Recording
- Why service stability in claims handling has a direct impact on customer experience and business outcomes
- Why AIOps in insurance is not just an IT topic, but an important lever for faster diagnosis and smoother operations
- How business teams and IT can build a shared understanding of critical services and service availability
- How alerts can be interpreted more effectively, disruptions assessed faster and recurring outages resolved more precisely
- Why lower MTTR, fewer follow-up queries and more stable operations directly contribute to a lower cost to serve
Why This Matters
Claims handling is one of the most important and at the same time one of the most cost-intensive processes in insurance. When systems appear available from an IT perspective, but the business still experiences delays, escalations and additional follow-up queries, a gap emerges between technical assessment and operational reality.
This tension sits at the centre of the webinar. It shows why an end-to-end view of critical services is becoming increasingly important for insurers that want to improve service quality, operational stability and efficiency together.
Unlock the Full Recording
Complete the form to access the full webinar recording. Learn how insurers can stabilise critical services in claims handling and align business teams and IT around shared outcomes.
Ihre Referenten
Häufige Fragen
Was ist das Thema des Webinars?
Das Webinar zeigt, warum Servicestabilität in der Schadenabwicklung für Versicherer geschäftskritisch ist und wie AIOps dabei unterstützt, Störungen schneller zu erkennen, besser zu bewerten und effizienter zu beheben.
Für wen ist die Aufzeichnung relevant?
Die Aufzeichnung ist für Fach- und Führungskräfte im Schadenservice, in Operations, Digital Transformation und Customer Experience gedacht sowie für Verantwortliche aus angrenzenden IT-Bereichen wie zum Beispiel IT Operations, Service Ops, ITSM, Major Incident Management, Observability, Change, Asset Management und Compliance.
In welcher Sprache steht das Webinar zur Verfügung?
Die Aufzeichnung ist auf Deutsch verfügbar.