Fusion eBonding – Integration Platform for Service Management, SIAM & ITIL

Fusion Software is designed to support customers delivering measured outcomes with service management and operations. It is also used by our consultants to deliver Fusion Outcome Based Services.

Intergrates and automates digital service management processes for IT organisations

Passing ticket information to suppliers and other partners relies on exchanging data across internal and external systems. Do you use multiple ticketing systems? Do you need to exchange information across systems and suppliers?

eBonding bridges these gaps with standardised interfaces that can be deployed in just a few days —without the need for customisation.

Fusion eBonding has been deployed by many global enterprises to integrate SaaS, on-premises and cloud applications, to provide a 360 degree view of their customers, partners, and employees.  

Key Business Benefits

eBonding solution has been designed for ease-of-use, speed, and a better engagement experience, to accelerate business outcomes.

Save time

eBonding is an out-of-the-box solution with standardised interfaces that work immediately. This reduces implementation time and resources, speeding up your time to market.

Save money

eBonding standardised interfaces reduce implementation and operating costs. We offer upgrade and manufacturer support to help avoid manual workarounds that are risky and timely.

Increase visibility

Comprehensive end-to-end visibility of service delivery across multiple service providers.

Decrease risk

  • Improve compliance and transparency and avoid vendor dependencies
  • No delays caused by time consuming on-boarding of partner and internal systems
  • Reduce operational risk and negative impact on updates & maintenance through standardised interfaces. 

Onboard easily

eBonding is set up to onboard new partners and systems easily and very quickly.

eBonding deployment models 

Operate eBonding in two environments:

  1. eBonding On Premise 
  2. eBonding hybrid spanning across both cloud and On Premise to provide added levels of security and flexibility

Deploying eBonding lets you focus on your service delivery. Ready to put eBonding to work for you? Contact Fusion today!

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eBonding – The out-of-the-box solution enables a fast and simple bidirectional integration of different ITSM solutions, without having to develop individual interfaces.