Consultant Vacancy (m/f/d)

Fusion Global Business Solutions is an internationally experienced system house for all questions relating to digital enterprise management and IT service management.

We offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalization of non-IT processes.

Fusion has enjoyed more than 21 years of success and continues to grow consistently. This track record is the result of Fusion’s singular focus on delivering the skills, professionalism, and integrity that produce successful outcomes for our customers.

Fusion employs a multicultural team on three continents with vast experience in BMC Solutions. Our global service and support are delivered by our unique combination of onshore, near-shore, and offshore resources.

Fusion delivers measured outcomes for our customers with AI-powered service management and operations. We are trusted advisers to more than 250 organizations across the globe and we have delivered more than 4,000 projects with a 100% delivery success record.

As the world's largest partner of BMC Software and a strategic partner of Automation Anywhere, we trust in the tools and solutions of these market-leading manufacturers. We have a long-standing and exclusive partnership with them. The mutually complementary products of our partners create the basis for us to combine internationally successful applications into individual solutions for an optimal result. To round off our range of services efficiently and effectively, the Fusion Global Business Solutions Group has a number of its own developed products.

At Fusion we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.

Consultant (m/f/d)

About the role:

Either as part of a Professional Services Consultancy team or working alone, a Consultant will deliver a range 
of Consultancy services that relate to the development and implementation of innovative and effective 
solutions for Fusion's customers as well as providing reliable advice to Fusion's customers. Consultancy 
services will be based on Fusion's implementation philosophy and strategy and will take advantage of Fusion's range of solutions and services.

Tasks / Activities:

• Act as a trusted advisor to customers on their projects
• Configure and develop the BMC Products and integrations as per requirements
• Install, configure and Integrate BMC products and customer solutions
• Interact and communicate with customers to drive client value
• Provide Ad-Hoc consultancy advice and guidance as 
• Understand the business use of configurations vs. customisations
• Understand the downstream uses and impact of any configuration in follow-on reporting and interface applications
• Work in a pressurised development and customer environment
• Work with Project Management Office procedures
• Perform some user acceptance testing
• Work closely with Fusion Customers, PreSales and other FPS team members
• Work as part of project team to help deliver a successful project

Competencies:

• Analysis: Review and deconstruct a problem, understand it, explain it and resolve it.
• Decision Making: Make choices by identifying a decision, gathering information, and assessing alternative resolutions.
• Engaging: Cause someone to become interested or involved and keep them thinking about it.
• Understand Bigger Picture: Recognize how actions can affect the overall success of a project or company aim, rather than focusing on minor details.
• Innovate: Technical Innovation for technical roles, process innovation for all. See also, Manage and Improving Processes for (Process Innovation).
• Inspire Trust: Stimulate others to have trust.
• Manage Differences: Resolve differences constructively for the aim of improving team performance and increasing creativity.
• Clear Communication: Able to articulate a message
• Write Effectively: Produce documentation that is, clear, accurate, and concise.
• Analytical and problem-solving skills: Examine information or a situation in detail in order to identify key or important elements, their strengths and weaknesses and use these to compile a persuasive argument, make recommendations or solve a problem.
• Verbal and written communication skills: Articulate thoughts and express ideas effectively using oral, written and non-verbal communication skills (to inform, instruct, and persuade), to multiple audiences, as well as to listen for meaning and understanding.
• Understand outcome-based services: Services and products deployed, operated and exploited by Fusion consultants to not only operate the service, but also to derive value and exploit the capability to deliver outcomes defined in the business case.

Experiences:

• 2+ Years - In IT Business
• 1+ Years - Support experience
• 2+ Years - Implementation experience

Characteristics:

Courageous. Culturally Sensitive. Results Driven. Customer Focussed. Self-Developer. Listens Actively To 
Others. Flexible. Helpful. Loyal. Reliable. Respectful. Responsible. Team Player.

Qualifications / Certifications:

• ITIL4 Foundation
• Certified Professional (or equivalent capability) in relevant Technology (Desirable)

Our Offer:

We are looking for a new employee for our Professional Service Team in UK. The successful candidate will be offered a competitive salary and extensive social benefits, such as Cycle Scheme, Sports Membership and flexible bank holidays. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way. 

If you are interested, then we should get to know each other! Send your completed application documents to:

Fusion Global Business Solutions
Craig Balmer

[email protected]