*To apply, simply click the button below and email us your CV

Junior BMC Remedy ITSM Technical Consultant: Graduate Opportunity 

During training, technical responsibilities will include:

• Capability of running customer facing Technology to Process workshops
• Ability to design the required features to implement solutions that meet customer needs in a cost efficient and timely manner
• Can assess and manage project risks and make appropriate design and development decisions
• Install, Configure, Develop, Integrate BMC Remedy ITSM suite configurations and customisations as per Customer requirements
• Understand the business use of the ITSM configurations / customisations
• Understand the downstream uses and impact of ITSM Configuration in follow-on reporting and interface applications.
• Experience of working on the whole ITSM suite including Incident Management, Problem Management, Change Management, SLM, SRM / Service Request Management, Asset Management and CMDB
• Gain good experience and knowledge of SmartIT, DWP/MyIT and Service Broker
• Obtain knowledge of the following - Databases, interfaces / webservices, OLAP reporting tools / pivot tables

Skills / Qualities

• Able to perform day to day technical management of a delivery team – assigning tasks, monitoring progress, and managing workload and project risks
• Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value
• A proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members
• Accountable for meeting project deliverable deadlines taking ownership of the work
• Proven ability to work in a pressurised development and customer environment
• Excellent analytical and problem-solving skills
• Knowledge and interest in wider technology industry trends.
• ITIL Certified

Qualifications

Relevant Information Technology Degree and Experience of project delivery under programme management.

Our Offer

We are looking for a new team member for our Professional Service Team. This specific role is based in the UK. The successful candidate will be offered a competitive salary and extensive social benefits, such as additional birthday day off, Sports Membership, flexible bank holiday and much more. You will enjoy flexible working-hours and the ability to work remotely. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way.

About Fusion GBS

As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.

Find out more about Fusion GBS here, and for more opportunities, take a look at our job listings page.

*To apply, simply click the button below and email us your CV