*To apply, simply click the button below and email us your CV

Find out more about Fusion GBS here, and for more opportunities, take a look at our job listings page.

Salesforce Administrator

About Fusion:

Fusion GBS is a global leader in service management. We support organizations in transforming their operations through data-driven insights, scalable digital solutions, and proven methodologies. With over 25 years of experience, we deliver measurable outcomes across industries and simplify complex challenges to accelerate digital change.

Job Description:

As a Salesforce Administrator, you will be responsible for the administration and development of the Salesforce platform (80% Admin, 20% Development). This includes managing users and permissions, configuring and customising Salesforce to meet the needs of the business, and ensuring the security and integrity of the Salesforce data. You will also play a key role in supporting Salesforce users and in developing and implementing new Salesforce solutions working directly with the Salesforce Architect.

Responsibilities:

• Collaborate with stakeholders to gather requirements and configure Salesforce to support our business processes.
• Provide end-user support and resolve issues related to Salesforce functionality
• Configure and maintain custom objects, fields, record types, and page layouts, lightning pages.
• Create and manage workflows, approval processes, and validation rules
• Configure and customise the Salesforce PSA, including project management, resource allocation, time tracking, and billing functionalities.
• Maintain data quality by importing, exporting, and cleaning data as needed
• Perform data backups and ensure data security and compliance
• Collaborate with the team on custom code and integrations
• Create and maintain reports and dashboards to provide insights to different teams
• Manage user roles, profiles, and security settings to ensure data security and access control
• Monitor the system for potential security risks and implement appropriate security measures
• Stay up-to-date on the latest Salesforce features and best practices

Experience

• 4-5 years of experience as a Salesforce Administrator and some development knowledge (declarative and/or apex) with a strong understanding of Salesforce

Knowledge

• Strong understanding of Salesforce configuration, data modelling, and security
• Strong knowledge of Salesforce objects, fields, page layouts, and workflows
• Experience with Lightning Experience
• Experience with Salesforce integrations
• Experience with Salesforce data modelling
• Experience with Salesforce development tools
• Experience with Salesforce reports and dashboards

Skills

• Excellent problem-solving skills and the ability to work in a fast-paced environment
• Strong communication skills and the ability to work collaboratively with cross-functional teams
• Ability to work independently and as part of a team

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred

*To apply, simply click the button below and email us your CV

Find out more about Fusion GBS here, and for more opportunities, take a look at our job listings page.