ServiceNow Architect

About Fusion:

Fusion Global Business Solutions is an internationally experienced system house for all questions relating to digital enterprise management and IT service management. We offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalization of non-IT processes.

Fusion has enjoyed more than 21 years of success and continues to grow consistently. This track record is the result of Fusion’s singular focus on delivering the skills, professionalism, and integrity that produce successful outcomes for our customers.

Fusion employs a multicultural team on three continents with vast experience in BMC Solutions. Our global service and support are delivered by our unique combination of onshore, near-shore, and offshore resources.

Fusion delivers measured outcomes for our customers with AI-powered service management and operations. We are trusted advisers to more than 250 organizations across the globe and we have delivered more than 4,000 projects with a 100% delivery success record.

As the world's largest partner of BMC Software and a strategic partner of Automation Anywhere, we trust in the tools and solutions of these market-leading manufacturers. We have a long-standing and exclusive partnership with them. The mutually complementary products of our partners create the basis for us to combine internationally successful applications into individual solutions for an optimal result. To round off our range of services efficiently and effectively, the Fusion Global Business Solutions Group has a number of its own developed products.

Job Title: 

ServiceNow Architect 

Job Description: 

As a ServiceNow Architect, you will play a pivotal role in designing, implementing and optimizing ServiceNow solutions to meet customer needs. You will be responsible for leading complex implementation and upgrade projects, guiding technical teams, and ensuring the outcomes-focused and highest standards in solution delivery.

Responsibilities: 

- Engage with customers and conduct workshops to understand requirements and present-day challenges.
- Translate high-level business requirements into outcomes-based technical solutions considering performance, security and platform scalability requirements.
- Provide architectural oversight and guidance throughout the implementation and upgrade process, ensuring adherence to ServiceNow best practices.
- Collaborate with the global team including administrators, developers and business analysts.
- Design integrations between ServiceNow and third-party systems or applications using various integration methods.
- Lead the configuration and customisation of ITSM modules.
- Implement performance best practices for efficient data handling and optimise client-side and server- side scripts.
- Use the Automated Test Framework to validate configurations and customisations.
- Lead, mentor, and facilitate training for a team of developers, administrators, and analysts throughout the implementation lifecycle.

Qualifications:

- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation (V3 or V4) certified.

Requirements:

- 10+ years of experience working with the ServiceNow platform, including over 3 years in a lead architect role.
- Proven experience leading ServiceNow implementation and upgrade projects.
- Strong expertise in ServiceNow development, integration, and customization.
- In-depth understanding of ServiceNow modules: ITSM, ITOM, and others.
- ServiceNow Certifications: CIS-ITSM, CSA (mandatory), CTA (preferred).
- Expertise in JavaScript, Glide APIs, Flow Designer, and ServiceNow development best practices.

Competencies:

- Strong leadership, communication, and stakeholder management skills.
- Excellent interpersonal and communication skills to engage effectively with diverse global stakeholders.
- Collaborate with teams across the business to develop end-to-end high-value use cases
- Excellent collaboration and leadership skills, ensuring the team is working towards its targets and remains motivated.

*To apply, simply click the button below and email us your CV

Find out more about Fusion GBS here, and for more opportunities, take a look at our job listings page.