ServiceNow Consultant

About Fusion:

Fusion Global Business Solutions is an internationally experienced system house for all questions relating to digital enterprise management and IT service management. We offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalization of non-IT processes.

Fusion has enjoyed more than 21 years of success and continues to grow consistently. This track record is the result of Fusion’s singular focus on delivering the skills, professionalism, and integrity that produce successful outcomes for our customers.

Fusion employs a multicultural team on three continents with vast experience in BMC Solutions. Our global service and support are delivered by our unique combination of onshore, near-shore, and offshore resources.

Fusion delivers measured outcomes for our customers with AI-powered service management and operations. We are trusted advisers to more than 250 organizations across the globe and we have delivered more than 4,000 projects with a 100% delivery success record.

As the world's largest partner of BMC Software and a strategic partner of Automation Anywhere, we trust in the tools and solutions of these market-leading manufacturers. We have a long-standing and exclusive partnership with them. The mutually complementary products of our partners create the basis for us to combine internationally successful applications into individual solutions for an optimal result. To round off our range of services efficiently and effectively, the Fusion Global Business Solutions Group has a number of its own developed products.

Job Title: 

ServiceNow Consultant 

Job Description:

 As a ServiceNow Consultant, you will work closely with Architects and play a crucial role in implementing ServiceNow solutions, such as ITSM, IT Asset Management (ITAM), and CMDB, to meet customer needs. You will be responsible for customising applications and integrating them with other systems. You will also be responsible for developing the skills of other Fusion consultants.

Responsibilities:

 - Participate in customer workshops to understand requirements and present-day challenges.
- Understand business requirements and translate them into functional requirements.
- Work with architects to configure and customise ITSM modules, Asset Management and a logical CMDB structure.
- Develop client scripts, UI policies, business rules, flow designer actions, etc.
- Collaborate with the global team, including architects, developers and business analysts.
- Integrate ServiceNow with third-party systems or applications using various integration methods.
- Participate in system health reviews, upgrades and performance optimisations.
- Use the Automated Test Framework to validate configurations and customisations.
- Participate in UAT support, deployment activities, and post-go-live troubleshooting.
- Mentor a team of developers, administrators, and analysts throughout the implementation lifecycle.

Qualifications:

- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- ServiceNow Certifications: CSA and CIS-ITSM (mandatory)
- ITIL V4 Foundation certified.

Requirements:

- 5-6 years of experience working with the ServiceNow platform, including implementation and upgrade projects.
- Strong experience in ITSM, ITAM and CMDB
- Good to have knowledge of Discovery
- Proficiency in ServiceNow Scripts, Flow Designer, Transform Maps, Service Catalog, Integrations and ServiceNow development best practices.

Competencies:

- Excellent interpersonal and communication skills to engage effectively with diverse global stakeholders.
- Collaborate with teams across the business to develop end-to-end high-value use cases.
- Demonstrated ability to deliver results in fast-paced and dynamic technology environments.
- Positive attitude, adaptability, and ownership mindset

*To apply, simply click the button below and email us your CV

Find out more about Fusion GBS here, and for more opportunities, take a look at our job listings page.