*To apply, simply click the button below and email us your CV

Find out more about Fusion GBS here, and for more opportunities, take a look at our job listings page.

Technical Project Manager

About Fusion:

Fusion GBS is a global leader in service management. We support organizations in transforming their operations through data-driven insights, scalable digital solutions, and proven methodologies. With over 25 years of experience, we deliver measurable outcomes across industries and simplify complex 
challenges to accelerate digital change.

Job Title: 

Technical Project Manager

Job Description:

The Project Manager takes the lead role of planning, executing, monitoring, controlling, and closing assigned technical projects. The Project Manager is responsible for guiding delivery toward successful outcomes, including budget, scope, team coordination, and project performance. Responsibilities include the standard PM activities of Change management via project change requests, RAID management and control, resource and financial controls within the scope of the project. In addition, the Project Manager is 
responsible for ensuring that the scope and course of projects are on track and that updates are communicated to customer, Fusion and where appropriate, Vendor stakeholders who are part of the Project Team. Tracking and reporting on progress for outcomes-based deliveries and managing the Fusion Value Adoption reporting where appropriate

Key Responsibilities:

• Oversee and coordinate 3rd‑party suppliers and resources allocated to including approval and control time spent by resources working on assigned projects
• Establish good working relationships with customers with an aim to be seen as a a trusted advisor by customers on their projects
• Deliver regular, standard stakeholder reporting as required by each project, typically weekly Status reporting and monthly Governance meetings
• Take accountability for project budgets including financial reports for each project
• Coordinate internal and external reporting; gather, analyse, and summarise data for project teams
• Develop and maintain project tools, templates, methods and processes
• Build positive working relationships across distributed teams and foster effective collaboration
• Evaluate and monitor project performance and implement efficiencies to ensure timelines are met working internally and with customers
• Maintain regular and clear communication with the customer, Fusion Professional Services (PS) management and account teams. Provide regular project updates to Fusion PS management
• Provide internal updates on project finances (forecasting, revenue 
  recognition)
• Oversee multiple projects in a commercial environment across a number of industries
• Monitor timesheet completion and assist/train staff as needed
• Monitor project budgets; review reports and expenses to ensure optimum use of funds
• Perform day‑to‑day technical management of delivery teams: assign tasks, monitor progress, manage workload, issues and risks related to projects
• Be proactive, adaptive to change and flexible within boundaries to maximize margin and deliver what the customer needs with Change requests where appropriate
• Contribute to the development and enforcement of Fusion’s project methodology
• Demonstrate confident, fair, and collaborative leadership to guide projects effectively to ensure the right outcomes for the customer and Fusion
• Operate effectively in a work effectively in a high-demand environment 
• With clients, continuously validate progress against agreed goals.
• Understand business outcomes and work with the Fusion value engineering team to ensure alignment to agreed outcomes/goals
• Collaborate closely with Fusion Customers, Pre‑Sales, and FPS team members; work as part of large project teams to ensure successful delivery
• Serve as the liaison between stakeholders and users; Manage competing 
  resources and priorities required for your projects
• Manage deliverable work packages and governance within agile, hybrid or waterfall projects delivery capacity ensuring timely completion

Experience:

• 5+ years in the IT business
• 3+ years of experience leading and delivering IT projects.
• 3+ years working with PMO’s and global delivery teams including vendors
• Experience in delivering Agile, Hybrid and Waterfall methodologies preferably aligned to Prince 2.
• Experience of delivering Service Management projects within various industries is highly advantageous

Knowledge:

• A strong understanding of project financials (forecasting, revenue recognition, budget monitoring)
• A good understanding of PMO procedures and processes
• Experience of delivering Agile, Hybrid and Waterfall projects and their methodologies and project governance processes
• A good working understanding of Prince2 methodology
• Understanding of stakeholder management across customers, internal teams, and suppliers/offshore partners
• An understanding of outcome‑based services and aligning delivery to business objectives and goals to achieve optimum project success
• An understanding of IT Service and Operations management and ITL preferably

Skills:

• Delivery & Management
  • Manage execution: schedules, stakeholders, resources, and on time delivery.
  • Plan project activities using Fusion methods and standard PM practices.
  • Approve, track, and control resource time and utilisation.
• Communication & Leadership
  • Clear verbal and written communication; effective presentation skills for stakeholders.
  • Build relationships and influence across levels; inspire trust and foster 
    teamwork.
  • Write effectively (clear, accurate, concise documentation).
• Analytical & Commercial
  • Effective analytical skills and ability to make informed decisions.
  • Financial acumen: understand financial implications and quality assurance for reporting.
• Tools
  • Salesforce PSA — Proficient in.
  • MS Project — Proficient in.
  • Jira — Proficient in

   

Qualifications:

• Required
  • Project Management Foundation Level (e.g., PRINCE2 Foundation).
  • ITIL Foundation.
  • Service Management experience including certification in one or 
    more of the following solutions: BMC Helix, BMC, ServiceNow or Halo

• Desirable
  • Project Management advanced level (e.g., PRINCE2 Practitioner).
  • ITIL 4 Strategist (DPI), Specialist (CDS) or Managing Professional
  • Certified Associate (or equivalent capability) in relevant technologies

*To apply, simply click the button below and email us your CV

Find out more about Fusion GBS here, and for more opportunities, take a look at our job listings page.