Spotlight article
In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery
Think of the Burj Khalifa, the world’s tallest building. Or High Speed 2, Europe’s biggest rail project. Then there’s the Grand Paris Express, France’s vast new metro, and Brisbane 2032, an Olympic plan built for legacy.
Read more
Fusion GBS helped Adtran overcome operational challenges of shifting to XaaS (Everything-as-a-Service) to improve service speed, efficiency & scalability, creating a future-ready model
Read more
Support