×
EN
Contact Us
EN
data insights service management improvement for business

Unleash AI- Powered Operational Excellence

Achieve fast results, expanded revenues, streamlined costs, and compliance: the power of AI-driven self-service

Our transformational data-led approach helps businesses optimise and automate crucial operations, boost returns on investments, and ensures superior customer engagement. We do this by leveraging the power of cutting-edge natural language processing and machine learning technologies.

Our Accelerators

Our unique approach to helping businesses transform their operations is through a combination of two accelerators: data-led insights and outcomes methodologies.

  • Data-led Insights Fusion Global Business Solutions Data-led Insights
  • outcomes methodology fusion global business solutions Outcomes Methodologies
data led operational insights Fusion Global Business Solutions

Data-led Insights

AI Talos will benchmark self-service adoption, end-to-end journeys, and user intent for prioritising activities.

automated workflows Fusion Global Business Solutions

Outcomes Methodologies

Speed up your service optimisation initiatives through a systematic outcomes methodology.

  • Post-implementation analysis: Benchmark outcomes
  • Delivered as a Managed Service
operational improvements

Supported initiatives

  • Driving top-line growth and revenue through digital transformation
  • Increasing customer focus and improving services
  • Providing agile service management for rapid scaling
  • Supporting and driving business transformation initiatives
  • Achieving efficient service desk consolidation
  • Reducing costs by modernising and automating processes

Delivering business outcomes

  • Eradication of non-compliant data
  • Simplified service management
  • Increased service uptime
  • Reduced MTTR
  • Fewer missed SLAs

A female smiling in an office looking at the camera holding an electronic tablet business meeting around a table in front of a lightbulb

Unlock More Insights

Explore AI Talos

Harness the power of AI Talos to identify operational enhancements and priorities promoting growth, boosting customer focus, and unlocking cost savings

Explore

Read our Brochure

Learn how IT operational insights can transform your business

Read

Get in Touch

Latest from Fusion GBS

News
Blog

How to Grow Fast Without Losing Control

This article explores how global giants like bet365, Walmart, and leading German carmakers are navigating the tension between moving fast and staying in control.

Read more
Blog

ITSM Improvement Insights | Fusion GBS

Learn how Fusion GBS applies ITIL CSI and continuous service improvement to strengthen ITSM processes and boost service outcomes

Read more
AI chatgpt image of man walking on path through field
Blog

Continuous ITSM Improvement | Fusion GBS

Discover Fusion GBS’s service improvement strategy — applying ITIL CSI, ITSM process optimisation, and continuous improvement methods.

Read more