How to Grow Fast Without Losing Control
This article explores how global giants like bet365, Walmart, and leading German carmakers are navigating the tension between moving fast and staying in control.
Read moreNavigating issues such as an ineffective contact strategy, staff retention, poor user experience, a lack of automation, and a service desk unable to cope with growth can be challenging.
Embrace a modern automated omni-channel contact strategy that aligns with users' demographics and preferences, offering a uniform experience across every channel. This strategy makes self-service the primary touchpoint for users to swiftly resolve issues and access what they need when they need it, while significantly lightening the workload of service desk agents through the automation of common requests.
Watch more from our A-Z of Digital Acceleration Series
This article explores how global giants like bet365, Walmart, and leading German carmakers are navigating the tension between moving fast and staying in control.
Read moreLearn how Fusion GBS applies ITIL CSI and continuous service improvement to strengthen ITSM processes and boost service outcomes
Read moreDiscover Fusion GBS’s service improvement strategy — applying ITIL CSI, ITSM process optimisation, and continuous improvement methods.
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