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Sustained Adoption in Service Management & Operations
Delivering measurable value today — preparing for AI tomorrow
Are you ready for AI?
Many organisations see quick wins after implementing ServiceNow, but adoption often slows and value plateaus. Sustained adoption is about keeping momentum year after year — aligning the platform with business priorities, ensuring operations run efficiently, and laying the foundations for AI-driven transformation.
With sustained adoption, ServiceNow becomes a strategic asset for the enterprise, not just another IT tool.
Industries
Banking & Insurance
Healthcare
Telecoms
Automotive
Retail
Defence
Value Adoption Services
Fusion’s Value Adoption Services make sustained adoption real. By using scorecards, benchmarks, and best practice guidance, we help teams see where adoption is thriving and where it’s falling behind. This creates a clear path to measurable outcomes — increased efficiency, stronger adoption across departments, and readiness for AI.
How Fusion helps you sustain adoption
IT Service Management (ITSM)
Streamline services, improve workflows, and keep adoption strong
IT Operations Management (ITOM)
Increase visibility and resilience with proactive monitoring and automation
Customer Service Management (CSM)
Deliver consistent service, speed up resolution, and grow adoption across teams
HR Service Delivery (HRSD)
Simplify HR requests, improve employee experience, and reduce manual effort
Proven Across Key Industries
Retail
Support large-scale operations by streamlining service management, automating workflows, and connecting front- and back-office functions. Improve customer experience through faster resolution, consistent service, and AI-ready self-service models.
Automotive
Enable smarter manufacturing and supply chain resilience by integrating IT and operational systems. Drive efficiency across production lines, ensure uptime with proactive monitoring, and support digital services for connected vehicles and aftersales.
Defence
Strengthen cyber resilience, protect mission-critical systems, and improve operational readiness. With SC-cleared expertise, we help defence organisations simplify complex service environments, ensure compliance, and maintain secure, reliable operations.
Healthcare
Improve patient and provider outcomes by coordinating care services, reducing administrative friction, and connecting teams across clinical and support functions. ServiceNow adoption supports compliance, data quality, and readiness for AI-driven healthcare innovation.
Insurance & Finance
Boost agility and compliance with streamlined service delivery across claims, risk, and customer support. We help insurers and financial institutions reduce operational complexity, improve transparency, and deliver better digital experiences for customers and employees alike.
Telecommunication
Support resilient, high-volume operations with scalable platforms that manage incidents, changes, and customer requests efficiently. By automating workflows and improving visibility, we help telcos reduce downtime, speed time-to-market, and enhance customer loyalty
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