Agility Suite – ITSM Timetracking

Based on and mapped to the BMC Helix platform, Agility Suite helps users add core functionality, including Project and Portfolio Management and Idea Sourcing and Management, to ITSM and IT Operations processes. Agility Suite delivers actionable insights to support the agility needed to become an Autonomous Digital Enterprise.

In our latest video, we look at Resource Management and Time Tracking, from an IT Service Desk perspective and answer the following questions:

  • What are the most intensive tasks for the service desk?
  • Which services can be charged for?

In addition, you will learn:

  1. Time Tracking for ITSM
  2. Reporting on tracked times
  3. Setting up Agents for Time Tracking

For more information about BMC Helix Agility Suite, click here

If you’re ready to take advantage of agile working, contact Fusion today!

By Hannah While