Transform your Service Management:

Create capacity on service desk: Signifcantly reduce workload directed to the service desk and deliver great customer experience by self-service with automated fulfilment workflows.

Self-service first choice for users: Rapid improvement in self-service adoption thereby deflecting calls and emails from the service desk and delivering great customer experience.

Exceptional employee and customer experiences: Transformative contact strategy enabling employees and customers to access relevant service across any digital channel.

Modern SaaS platform:Highly scalable agile platform for digital workflows across the enterprise, with upgrades applied automatically and new features are available immediately.

 Fusion outcomes accelerators:

AI Talos: Prioritise investment and to accelerate maturity.

Rapid Service Management Onboarding: Rapid adoption of the capability by completing onboarding within 4-6 weeks.

Accelerated Service Catalog: Deployed critical mass service catalog with more than 100 pre-built commonly used services in just 2 weeks.

Transition AMS: A short term 3, 6, or 12 months managed service to drive platform adoption.