Fusion welcomes Andrew Wickens as Head of Managed Service Operations

Fusion Global Business Solutions is pleased to announce the growth of its operations team with the recent appointment of Andrew Wickens to the role of Head of Managed Service Operations.

Andrew joins Fusion with 20 years’ experience in IT and Telecommunications. His 10 years of management experience includes positions at Virgin Media, Logicalis UK and Nuance. While at Logicalis, Andrew successfully transitioned several large-scale Managed Services into the MSC and oversaw the migration of all Managed Services to the organisation’s Centre of Excellence in South Africa. He then moved to Nuance where he worked as a Service Operations Manager.

Andrew commented “I had worked for David Lightfoot [Fusion GBS Global Services Director] at Logicalis UK and the opportunity to do so again for a company that is expanding rapidly was too good to refuse.” Andrew’s goal for the year ahead is to build upon the good work of his predecessor in the role, Ciaran McCann, while ensuring that operational support for Managed Services can scale with the expected growth of the business unit.

David Lightfoot commented, “Andrew’s enthusiasm, drive and attention to detail were why he was recruited and what will benefit the company overall.  He has managed several services teams to a high level, which is what we need with our plans for growth over the next few years.”



By Fusion News Team